UX Designer 8956-2616

Foilcon; Toronto; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

An innovative firm is seeking a talented UX Designer to craft engaging and user-friendly interfaces. In this hybrid contract role, you will lead service design projects, conduct user research, and create prototypes that enhance the user experience. Your expertise in user-centered design and collaboration will drive the development of effective solutions for various digital projects. Join a dynamic team where your contributions will shape the future of user experience in the IT services sector. If you are passionate about design and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Relevant experience in creating user-friendly interfaces and user-centered designs.
• Experience in conducting user research and translating insights into designs.

Responsibilities

• Create effective, user-friendly interfaces and design product functionality.
• Conduct user research and translate findings into prototypes and wireframes.

Skills

User Interface Design

User Experience Design

Prototyping Tools

User Research

Wireframing

Service Design

Stakeholder Mapping

Journey Mapping

Team Leadership

Design Thinking

Tools

Design Software

Prototyping Tools

Job description

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HM Note: This hybrid contract role requires three (3) days in the office. Candidates' resumes must include their first and last names.

Description

Responsibilities:

• Create effective, user-friendly, and visually appealing interfaces.
• Design the overall functionality of the product to ensure a great user experience, iterating based on user testing.
• Design user interfaces for various projects such as digital displays, publications, media, and other creative materials.
• Adopt a user-centered design approach, conducting rapid testing and iteration.
• Conduct user research, interviews, and surveys; translate findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

General Skills:

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX designer, interactive designer, UI designer, or similar, designing for web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of web development technologies and their limitations.
• Experience designing online programs emphasizing human emotional experience.
• Experience in user research, translating insights into intuitive designs.
• Ability to design and deliver wireframes, user stories, flows, journeys, mockups, and prototypes across devices.
• Experience facilitating the client's product vision through research, sketching, prototyping, and testing.
• Identifying design problems and devising elegant solutions.
• Making strategic design and user experience decisions.
• Gathering user feedback to refine interfaces.
• Team player with a track record of meeting deadlines and managing priorities.

Desirable Skills:

• Knowledge of network security and protocols.

Skills & Experience Requirements:

Service Design – 50%

• Lead and coordinate service design projects, identifying opportunities for service improvement.
• Define project approach, conduct user needs mapping, research, stakeholder mapping, personas, journey mapping, collaborative design, prototyping, and service blueprinting.
• Develop and implement new service delivery solutions, reviewing performance post-implementation.
• Develop process improvement objectives, KPIs, and measurement metrics.
• Respond to business and policy issues with innovative strategies.
• Research and analyze service requirements, ensuring user-centered delivery.
• Document business processes and facilitate change management.

Expertise – 20%

• Provide service design expertise, including presentations and recommendations.
• Participate in vendor evaluation, project testing, and post-implementation reviews.
• Research trends and best practices in service design.
• Lead knowledge-sharing initiatives to promote service improvements.

Stakeholder Relations – 20%

• Initiate partnerships and lead enterprise-wide projects.
• Develop stakeholder relationships and consult on service processes.
• Engage with vendors and community peers on service design trends.

Team Leadership/Guidance – 10%

• Manage multi-disciplinary project teams, defining scope, planning, and guiding staff.

Must Haves:

• User needs mapping, research, stakeholder mapping, personas, journey mapping, collaborative design, prototyping, service blueprinting, and prior experience with DDR Project.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Design, Art/Creative, and Information Technology

Industries

• IT Services and IT Consulting