UX Content Designer for Digital Journeys (Remote)

Socket.dev; Mississauga; Hybrid; CAD 79,000 - 96,000; Full time

Benefits offered by this job

Remote options

RRSP contributions

Health benefits

Parental leave top-up

Home office stipend

Volunteer days

Job summary

Fidelity Canada is seeking a Digital Content Specialist to craft clear, accessible content for Fidelity Investments Canada and Investly platforms, collaborating with product managers, UX designers and developers. You will apply content design principles, ensure accessibility and compliance, and contribute to content guidelines while supporting digital journeys and task completion for customers.

This role offers flexible hybrid working options, competitive compensation and a benefits program

Qualifications

• College degree in communications or related specialization.
• 1+ years of experience in a UI writing role.

Responsibilities

• Apply user research, behavioral insights, and analytics to optimize content and improve user understanding.
• Produce content that supports task completion and reduces customer friction.
• Delivers content that meets accessibility, plain language, legal and compliance standards.
• Achieves stakeholder approval and delivery within project timelines.
• Adheres to established content standards, style guides and UX writing best practices.
• Ensures consistency across customer journeys, products and channels.
• Identifies content gaps and inconsistencies and addresses them.
• Contributes to evolving content guidelines and reusable content patterns.
• Participate in product discovery, design reviews and sprint planning.
• Provides content recommendations to improve usability and customer experience.
• Incorporates stakeholder feedback and advocates for customer needs.
• Delivers content that supports business objectives and user goals.
• Uses feedback and data to identify opportunities for improvement.
• Supports A/B testing and content experiments where applicable.
• Demonstrates improvements in content effectiveness and engagement.

Skills

UX writing

Information architecture

Editing/proofreading

Usability testing

Content strategy

Education

College degree in communications or related specialization

Job description

Fidelity Canada is seeking a Digital Content Specialist to craft clear, accessible content for Fidelity Investments Canada and Investly platforms, collaborating with product managers, UX designers and developers. You will apply content design principles, ensure accessibility and compliance, and contribute to content guidelines while supporting digital journeys and task completion for customers.

This role offers flexible hybrid working options, competitive compensation and a benefits program