Utility Support – Level II or Level III

RM of East St. Paul; Rural Municipality of East St. Paul; On-site; Full time

Job summary

A leading local municipality is seeking a Utility Support Staff to join their Utilities Department. This full-time role is responsible for managing daily operations, overseeing safety protocols, and providing exceptional customer service. Ideal candidates will possess relevant certifications, strong communication skills, and be able to operate effectively in both field and office environments. Opportunities for growth and development within a supportive team setting are available.

Qualifications

• Minimum of high school diploma or GED required.
• Possession of Level I to III utility certifications needed.
• Experience in utility maintenance and safety certification is an asset.

Responsibilities

• Manage utility operations and ensure safety compliance.
• Conduct inspections and maintenance of equipment.
• Provide timely customer service and respond to inquiries.

Skills

Communication

Customer Service

Problem-Solving

Teamwork

Education

High School Diploma or GED

Tools

SCADA software

Microsoft Office Suite

Utilities Reporting Software

Job description

Utility Support – Level II or Level III Employer: RM of East St. Paul Location: East St. Paul, MB Application Deadline: TBD

Job Description:

Job Type: Full-time Permanent
Closing Date: Open until suitable candidate found
Compensation: $23.40 – $33.29

Job Summary:
Under the direction of the Utility Supervisor, the Utility Support Staff is responsible for performing the daily operations of the Utilities Department. This includes supporting the RM’s safety program, overseeing third-party contracted work, providing quality customer service, representing the RM’s Utilities Department, and other duties may be assigned as necessary.

Duties and Responsibilities:

Operations:
•Establish and manage work priorities, schedules, and standby lists.
•Direct and monitor work performance, addressing any issues promptly.
•Ensure compliance with the Manitoba Workplace Safety & Health Act, RM policies, operational procedures, and processes.
•Conduct routine inspections of equipment such as motors, pumps, analyzers, wells, and supply lines.
•Investigate and resolve operational issues or escalate as necessary.
•Maintain and update procedural manuals.
•Receive, transport, and manage chemicals in accordance with safety protocols.
•Monitor and respond to emergency alarms and calls.
•Respond to citizen inquiries promptly and professionally.
•Ensure the availability and accuracy of records and files related to department activities and associated costs.
•Perform routine inspections, cleaning, calibration, and preventative maintenance on equipment and systems.
•Oversee sewer flushing, hydrant maintenance, utility winterization, water connections and disconnections, manhole markings, and timely meter readings.
•Maintain inventory of chemicals and equipment for efficient department operations.
•Conduct accurate water and wastewater sampling, data collection, and record-keeping.
•Ensure building security systems are properly maintained.
•Oversee utilities-related work contracted to third parties, ensuring adherence to safety standards, RM policies, and job requirements.

Safety:
•Actively participate in tailgate talks and arrange safety training sessions.
•Participate in the Workplace Safety & Health Committee as required.
•Ensure staff are equipped with appropriate personal protective equipment.
•Report incidents to the Utility Supervisor as necessary.

Reporting and Advisory:
•Inform the Utility Supervisor of planned maintenance or emergency outages affecting service.
•Research, evaluate, and recommend departmental efficiencies, capital projects, and best practices for utilities activities.
•Prepare and submit daily, weekly, monthly, and annual reports as required.

Customer Service:
•Ensure the consistent provision of potable water and efficient wastewater services.
•Respond to customer inquiries in a timely, respectful, and professional manner.
•Ensure timely installation of RF boxes and municipal water meters for accurate payment processing.

Other Responsibilities:
•Represent the RM’s Utilities Department at meetings, events, forums, and other assemblies.
•Perform other duties as assigned by the Utility Supervisor or Utilities Manager.

Job Classification Levels:

Level I:
•Considered an entry-level position for employees who hold fewer than two certifications relevant to the classification level of the RM’s utility facilities.
•Upon obtaining at least two certifications relevant to the RM’s utility facilities, the employee may be eligible for reclassification to Level II.

Level II:
•Requires the employee to hold a minimum of two certifications relevant to the classification level of the RM’s utility facilities.
•Upon obtaining all four certifications relevant to the RM’s utility facilities, the employee may be eligible for reclassification to Level III.

Level III:
•Requires the employee to hold all four certifications: Water Treatment I, Water Distribution II, Wastewater Collection II, and Wastewater Treatment III.

Knowledge, Skills, and Abilities:
•In-depth understanding of relevant legislation and regulations.
•Comprehensive knowledge of equipment, facilities, materials, and methods used in providing potable water and wastewater treatment services.
•Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
•Ability to establish priorities, manage tasks with minimal supervision, and problem-solve efficiently.
•Working knowledge of SCADA software (e.g., Rockwell RSView) and alarm notification systems (e.g., Win911).
•Familiarity with utilities reporting software (e.g., XL Reporter) and federal wastewater effluent reporting (e.g., Effluent Regulatory Reporting Information System).
•Ability to read and interpret engineering drawings and operate security systems (e.g., RBH Axiom V Security System).
•Strong communication skills, both verbal and written, with the ability to interact respectfully with the public.
•Ability to work as part of a team and establish professional relationships.

Qualifications and Certifications:
•High school diploma, GED, or equivalent.
•Possession or ability to attain the following certifications within a reasonable timeline:
oLevel I Water Treatment Plant Operator License – Province of Manitoba.
oLevel II Water Distribution Operator – Province of Manitoba.
oLevel III Wastewater Treatment Plant Operator License – Province of Manitoba.
oLevel II Wastewater Collection Operator – Province of Manitoba.
•Post-secondary education in mechanical, engineering, applied science, or a related field is an asset.
•Experience in equipment maintenance (e.g., motors, pumps, analyzers).
•WHMIS Certification or ability to attain.
•Confined Space Entry Training, Self-Contained Breathing Apparatus Training, and Fall Protection Training are assets.
•Transportation of Dangerous Goods Certification or ability to attain.
•First Aid Certification or ability to attain.
•Valid Class 5 Manitoba Driver’s License.
•Satisfactory Criminal Record Check.
•Experience in sewer and water installation, maintenance, or municipal government is an asset.

Working Conditions and Physical Demands:
•Office and field duties, including daily computer and telephone use.
•Subject to emergency call-in and standby rotations.
•Physically demanding tasks, including exertion of up to 50 lbs., climbing, kneeling, standing, and walking.
•Work at depths of up to 30 feet.
•Exposure to varied environmental conditions, including extreme cold, heat, noise, and confined spaces.

Submit resume in confidence;
•By mail or in person in a sealed envelope marked APPLICATION – Utilities Support Staff , Attention Carli Maxim, 3021 Birds Hill Rd, R2E 1A7
•By email to: [e-mail]

For more information, please contact;
Carli Maxim
Human Resources
[phone]
Rural Municipality of East St. Paul

The R.M of East St. Paul wishes to thank all candidates for their interest in this position, however, only those individuals considered for an interview will be contacted.