User support technician at ILAHSOL Technologies Inc

ILAHSOL Technologies Inc; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

ILAHSOL Technologies Inc. is seeking a User Support Technician for full-time permanent employment in Mississauga. The role focuses on assisting users with technical difficulties, providing training, and maintaining problem logs. Candidates with 1 to 2 years of relevant experience and a college diploma are invited to apply.

Qualifications

• 1-2 years of experience in user support.
• Completion of a college, CEGEP, or non-university certificate/diploma program.

Responsibilities

• Communicate with users to identify problems.
• Consult technical documentation to provide solutions.
• Train users in system use and maintain support logs.

Skills

User support

Communication

Problem-solving

Education

College diploma or certificate (1-2 years)

Job description

Volunteer Experience · Work Experience · Work & Career

User support technician at ILAHSOL Technologies Inc

Mississauga,ONL5S 1V4
Salary30.00hourly30 to 40 hours per Week
Terms of employmentPermanent employmentFull time
Day, Morning, Overtime, Shift, Weekend
Start dateStarts as soon as possible
vacancies1 vacancy
Verified

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years

Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties

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