user support technician

Teltorhub Inc; Whitchurch-Stouffville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A telecommunications startup is seeking a technical support analyst to assist users with computer network access, troubleshoot issues, and provide training. The role requires a bachelor's degree and 1-2 years of experience in IT. Candidates must excel in interpersonal communication and multitasking. This is an on-site position with no remote work options.

Qualifications

• 1 year to less than 2 years of experience.
• Knowledge of Information Technology Infrastructure Library (ITIL).
• Ability to work under pressure.

Responsibilities

• Give access to computer networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Organized

Team player

Ability to multitask

Time management

Attention to detail

Education

Bachelor's degree

Tools

MS Active Directory

Linux

Unix

Shell script

TCP/IP

Networking software

Networking hardware

Wireless networks

Job description

Overview

Languages

English

Education

• Bachelor's degree
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Startup company
• Help desk
• Telecommunications industry
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
  
  

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Shell script
• Linux
• Unix
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Servers
• File management software
• MS Active Directory
• TCP/IP
• Wireless networks
  
  

Additional information

Work conditions and physical capabilities

• Work under pressure
• Attention to detail
• Sitting
  
  

Own tools/equipment

• Computer
• Cellular phone
  
  

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty