user support technician

SPACEA INFOTECH; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company, SPACEA INFOTECH, is seeking a User Support Technician to provide technical assistance and training to users in a fast-paced environment. This role involves supervising a small team, maintaining technical logs, and ensuring the effective operation of computer systems and networks. Candidates should possess a high school diploma and demonstrate interpersonal skills, organization, and the ability to handle pressure.

Benefits

Other benefits

Qualifications

• No significant tools mentioned explicitly; technical support skills emphasized.
• Requires high school graduation and interpersonal effectiveness.

Responsibilities

• Provide users with access to computer networks and troubleshoot issues.
• Report performance metrics and maintain technical documentation.
• Train users on software and hardware functionalities.

Skills

Interpersonal skills

Organized

Accurate

Initiative

Judgement

Team player

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

• 3-4 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Physically demanding
• Ability to distinguish between colours

Personal suitability

• Accurate
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player

Experience

• 7 months to less than 1 year

Other benefits

• Other benefits

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