user support technician

Government of Canada; Surrey; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Government of Canada is seeking a Technical Support Analyst in Surrey to assist users with computer difficulties. Responsibilities include providing training, supervising staff, and maintaining a log of problems and solutions. Applicants should possess a secondary school graduation certificate and have experience in technical support, particularly in Java and networking.

Benefits

Vehicle supplied by employer

Public transportation available

Willing to travel

Qualifications

• 1 year to less than 2 years experience in technical support.
• Knowledge of networking software and database software required.
• Strong verbal and written communication skills essential.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.
• Supervise other technical support workers.

Skills

Java

C++

Networking

Software Development

Data Analysis

MS Windows

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization Computer and technology knowledge

• JavaOS
• Networking software
• Networking security
• Internet
• Servers
• Presentation software
• Programming software
• Business diagram software
• Database software
• Programming languages
• Software development
• C#
• C++
• Data analysis software
• MS Windows
• Oracle
• SQL
• Visual Basic

Additional information Transportation/travel information

• Vehicle supplied by employer
• Willing to travel
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player