user support technician

Efovinity Inc; Oakville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A technology solutions company in Oakville, Ontario is seeking a knowledgeable individual to provide technical support. Responsibilities include assisting users with computer difficulties, maintaining solution logs, and supervising support staff. A Bachelor's degree is required along with up to 2 years of experience in a similar role. This role involves a fast-paced environment that demands strong problem-solving abilities.

Qualifications

• 1 year to less than 2 years of experience.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Consult user guides and manuals to implement solutions.
• Provide training to users for identified difficulties.
• Maintain a log of problems and solutions.
• Supervise other technical support workers.

Education

Bachelor's degree

Job description

Education: Bachelor's degree

Experience: 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, including proper installation of cables, operating systems, or software
• Perform Web-server backup and recovery operations
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks