user support technician

Employment and Social Development Canada; Mississauga; On-site; CAD 1,000; Full time

Job summary

A government agency is seeking a user support technician in Mississauga. The role involves providing technical support, supervising other workers, and ensuring proper installations. Candidates should have a relevant diploma and 1-2 years of experience. The position offers a salary of $34.10 per hour and includes various health benefits. Work must be executed on-site.

Benefits

Dental plan

Health care plan

Vision care benefits

Bonus

Free parking available

Qualifications

• Experience working in a fast-paced environment.
• 1 year to less than 2 years of experience in a similar role.
• Ability to handle tight deadlines and repetitive tasks.

Responsibilities

• Give access to computer networks.
• Consult user guides and technical manuals for solutions.
• Supervise other technical support workers.

Skills

Client focus

Excellent oral communication

Ability to multitask

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

MS Office

MS Windows

Job description

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Job details

user support technician

Posted onJuly 28, 2025 by a licensed third-party for Employer details CNB Computers Inc.

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Job details

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Computer hardware or software retailer/wholesaler. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Computer and technology knowledge: MS Office. MS Windows. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Client focus. Excellent oral communication. Initiative. Judgement. Organized. Ability to multitask. Honesty. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Financial benefits: Bonus. Other benefits: Free parking available. Support for persons with disabilities: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities . Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Support for youths: Participates in a government or community program or initiative that supports youth employment. Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.

• Location 6400 Northwest Drive Mississauga , ON L4V 1K1
• Workplace information On site
• Salary $ 34.10 HOUR hourly / 37.5 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Benefits:Health benefits, Financial benefits, Other benefits
• vacancies 1 vacancy
• Source Job Bank #3364085

• 6400 Northwest DriveMississauga, ONL4V 1K1

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Windows

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Ability to multitask
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Other benefits

• Free parking available

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-08-27

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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