user support technician

CNB Computers Inc.; Mississauga; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated technical support specialist to join their team. In this role, you will provide essential support to users, ensuring smooth operation of computer systems and networks. Your expertise will help troubleshoot issues, provide training, and maintain a high level of customer satisfaction. This position offers a dynamic work environment where attention to detail and the ability to multitask are key. If you're passionate about technology and enjoy helping others, this opportunity is perfect for you!

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Qualifications

• 1 to 2 years of experience in technical support or related field.
• Strong knowledge of computer systems and networks.

Responsibilities

• Provide technical support and training to users experiencing difficulties.
• Supervise other technical support workers and maintain logs of issues.
• Set up equipment and ensure proper installation of software and cables.

Skills

MS Office

MS Windows

Customer Service

Technical Support

Problem Solving

Education

College or CEGEP diploma

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler
  
  

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
  
  

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Windows
  
  

Additional information

Security and safety

• Criminal record check
  
  

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
  
  

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Ability to multitask
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Financial benefits

• Bonus
  
  

Other Benefits

• Free parking available
  
  

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  
  

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees
  
  

Support for youths

• Participates in a government or community program or initiative that supports youth employment
  
  

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
  
  

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers
  
  

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities