User Support Technician

CELLNTELL DISTRIBUTION INC.; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A local technology firm in Mississauga is seeking a Technical Support Analyst for a permanent role. This position requires a Bachelor’s degree and offers a hybrid working model. Responsibilities include providing access to computer networks and assisting users with technical issues. The ideal candidate has strong attention to detail and a client-focused mindset. Health benefits including dental and paramedical services are provided.

Benefits

Dental plan

Health care plan

Paramedical services coverage

Free parking available

Team building opportunities

Qualifications

• Experience: 1 to less than 7 months.
• Willing to relocate for the position.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.

Skills

Client focus

Attention to detail

Manual dexterity

Education

Bachelor’s degree

Tools

Computer networks

Internet

Wireless networks

Job description

Overview

Education: Bachelor’s degree

Experience: 1 to less than 7 months

Work setting

• Willing to relocate
• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• No supervision responsibility

Computer and technology knowledge

• Internet
• Wireless networks

Transportation / travel information

• Willing to travel

Work conditions and physical capabilities

• Manual dexterity
• Attention to detail

Personal suitability

• Client focus
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?

Workplace information

• Hybrid

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Other benefits

• Free parking available
• Team building opportunities

Work Term / Work Language / Hours

• Work Term : Permanent
• Work Language : English
• Hours : 30 hours per week