user support technician

CNB Computers Inc.; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise de vente de matériel informatique à Mississauga recherche un technicien de support informatique. Le candidat idéal doit avoir de 1 à 2 ans d'expérience, de solides compétences en communication et la capacité de travailler sous pression. Le rôle implique d'aider les utilisateurs, de superviser l'équipe de support, et de fournir des conseils techniques. Des avantages tels que des plans de santé sont offerts.

Benefits

Plan dentaire

Plan de soins de santé

Avantages de soins de la vue

Stationnement gratuit

Qualifications

• Expérience de 1 à 2 ans en support technique.
• Connaissances en systèmes informatiques.
• Capacité à travailler sous pression.

Responsibilities

• Fournir un accès aux réseaux informatiques.
• Répondre aux difficultés des utilisateurs.
• Superviser les autres travailleurs de support technique.
• Offrir une formation aux utilisateurs.

Skills

MS Office

MS Windows

Communication orale

Multitâche

Education

Certificat ou diplôme de 1 à 2 ans

Job description

Durée de l'emploi : Permanent. Langue de travail : Anglais. Heures de travail : 37.5 hours per week.

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Computer hardware or software retailer / wholesaler

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Computer and technology knowledge

• MS Office
• MS Windows

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Ability to multitask
• Honesty

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Other benefits

• Free parking available

Support for persons with disabilities

• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

• Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities