user support technician

LDCELLULAR LTD.; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology support company in Kelowna is seeking a user support technician. This full-time role involves troubleshooting technical issues, providing user training, and maintaining support logs. Candidates should have a secondary school graduation certificate and at least 7 months of relevant experience. The position offers a competitive salary of $37.00 hourly with 35 to 40 hours of work per week.

Qualifications

• Must have secondary school graduation certificate.
• Minimum 7 months of experience in a related role.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides and technical manuals for solutions.
• Provide advice and training to users.

Skills

User support

Technical troubleshooting

Customer service

Education

Secondary (high) school graduation certificate

Job description

Overview

Job title: user support technician

Employer: LDCELLULAR LTD.

Location: Kelowna, BC V1X 4H9 • On site. Salary: $37.00 hourly, 35 to 40 hours per week. Terms of employment: Permanent, Full time. Starts as soon as possible. Vacancies: 1. Source: Job Bank #3406075.

Advertised until: 2025-10-19

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Qualifications

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Language

English

Other job details

• Location: Kelowna, BC
• Work location: On site
• Starts: as soon as possible
• Salary: $37.00 hourly / 35 to 40 hours per week
• Vacancies: 1
• Source: Job Bank #3406075

Membership and equal opportunity

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2025-10-19

Important notice

This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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