user support technician

Government of Canada; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A government agency in Ontario, Canada is looking for a technical support analyst to provide on-site assistance to users and supervise a small team. The position requires a high school diploma and 1-2 years of related experience. Responsibilities include consulting user guides, providing training, and maintaining technical logs. Ideal candidates should possess strong communication skills and be proficient in various software tools.

Qualifications

• 1 year to less than 2 years of experience required.
• Experience supervising 1 to 2 other technical support workers is a plus.
• Must be able to work in a fast-paced environment.

Responsibilities

• Support users facing computer difficulties.
• Consult technical documents to solve problems.
• Train users in handling user difficulties.
• Maintain a log of problems and solutions.
• Participate in software redesign.
• Supervise technical support workers.
• Provide network and Internet support.

Skills

Client focus

Excellent written communication

Excellent oral communication

Efficient interpersonal skills

Organized

Judgement

Team player

Initiative

Accurate

Education

Secondary (high) school graduation certificate

Tools

JavaOS

MS Office

MS Windows

Networking software

Presentation software

Programming software

Software development

Servers

Networking security

Internet

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Consulting firm

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

• 1 to 2 people

Experience and specialization Computer and technology knowledge

• JavaOS
• Networking software
• Networking security
• Internet
• Servers
• Word processing software
• Presentation software
• Programming software
• Software development
• MS Office
• MS Windows

Additional information Work conditions and physical capabilities

• Fast-paced environment

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player