user support technician

TIO AUTO PARTS INC.; Brampton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A company specializing in auto parts is seeking a User Support Technician in Brampton. The role involves responding to technical issues faced by users, providing support for business systems and networks, and ensuring equipment setup is proper. Candidates should have 2-3 years of relevant experience and a strong customer service focus. Additional perks include free parking.

Benefits

Free parking available

Qualifications

• 2 years to less than 3 years of experience in user support.
• Ability to provide advice and training to users.
• Experience in maintaining problem and solution logs.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties.
• Provide business systems, network, and Internet support.

Skills

User Support

Technical Troubleshooting

Customer Service

Job description

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Experience

• 2 years to less than 3 years

Other benefits

• Free parking available

Create a job alert for this search

User Support Technician • Brampton, ON, CA