user support technician

Travelodge by Wyndham Downtown Barrie; Barrie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in Barrie is seeking a User Support Technician to provide comprehensive support for computer networks and systems. The ideal candidate will have strong interpersonal skills and the ability to multitask effectively. Responsibilities include troubleshooting user issues, maintaining logs, and supervising other support staff. This is a permanent position with opportunities for growth.

Qualifications

• 2 years to less than 3 years of experience required.

Responsibilities

• Provide business systems, network and Internet support to users.
• Report on the performance of computer systems and networks.
• Supervise other technical support workers.

Skills

Accurate

Efficient interpersonal skills

Initiative

Judgement

Organized

Team player

Ability to multitask

Time management

Education

College, CEGEP or other non-university certificate or diploma

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 2 years to less than 3 years

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Personal suitability

• Accurate
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Work Term : Permanent

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User Support Technician • Barrie, ON, CA