user support technician

Alberta Research Center; Aldersyde; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local research facility in Aldersyde, Alberta is seeking a technical support analyst to provide business systems and network support to users. The role involves assisting with network performance, setting up equipment, and reporting issues. Candidates should have at least 7 months of relevant experience and must work on-site with no remote options. Benefits include free parking and employer-paid training.

Benefits

Free parking available

Learning/training paid by employer

Qualifications

• 7 months to less than 1 year of experience in technical support.
• Ability to provide advice and training to users.
• Experience in managing incidents and maintaining systems.

Responsibilities

• Provide business systems and network support to users.
• Set up equipment and ensure proper installation.
• Report on computer systems' performance.
• Collect and maintain a problems and solutions log.

Skills

Technical support

Network management

User training

Education

College/CEGEP or equivalent experience

Job description

Overview

Languages

English

Education

• College/CEGEP
• or equivalent experience
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents
  
  

Additional information

Transportation/travel information

• Own transportation
  
  

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer