user support technician

Novagems Inc; Abbotsford; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in technical support is seeking candidates for a position requiring 1-2 years of experience and a College education. The role involves providing user assistance, maintaining technical logs, and supervising support personnel, all performed on-site.

Qualifications

• 1 to 2 years of experience in technical support.
• Education from a College/CEGEP is required.

Responsibilities

• Consult user guides and manuals to implement solutions.
• Provide advice and training to users.
• Supervise other technical support workers.

Skills

Technical Support

User Training

Problem Solving

Education

College/CEGEP

Job description

Overview

Languages

English

Education

• College/CEGEP
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents