User Support Analyst

Medavie; Saskatoon; On-site; CAD 50,000 - 70,000; Full time

Job summary

A national health solutions provider is seeking a Technical Support Specialist in Saskatoon. This role involves providing second level technical support, troubleshooting hardware/software, and managing device lifecycles. Candidates should have a post-secondary education in computer technology and experience in a customer service environment. Bilingual candidates are preferred. Strong communication and troubleshooting skills are essential.

Qualifications

• 1-3 years experience in technical support is preferred.
• Ability to communicate effectively in English is required.
• Bilingual in English and French is an asset.

Responsibilities

• Provide escalated second level technical support.
• Install and troubleshoot software in Windows and Mac OS.
• Support mobile devices and video conferencing equipment.

Skills

Troubleshooting

Technical Support

Communication Skills

Problem-solving

Education

Post-secondary education in computer technology

Tools

Active Directory

Powershell

Windows administration

IT Service Management System

Job description

Overview

Position Type: Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it\'s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Required to be in office in Saskatoon, SK.

Responsibilities

• Provide escalated second level technical support.
• Install and troubleshoot software and hardware in a Windows and Mac OS environment.
• Provision (image, test) desktops, laptops, monitors, printers, and other related hardware.
• Troubleshoot network connectivity, for both local and remote employees.
• Provision and support mobile devices (iPhone, iPad), and video conferencing equipment.
• Provide technical support and training to video conference users.
• Provide extended support to executive team.
• Manage the lifecycle of computers, laptops, and other devices.
• Train other staff and stakeholders on technical solutions as needed.
• Support key projects across the organization, completing tasks as assigned.
• Frequently lift and carry computer equipment averaging 20-50 pounds.

Required Qualifications

Education: Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.

Work Experience: One to three years\' experience in a customer service environment in a technical support role; experience providing technical support would be an asset.

Other Qualifications:

• The ability to work independently; strong written and spoken communication skills and troubleshooting/problem-solving ability.
• Valid Driver\'s License; Technical Skills: Familiarity with Active Directory, Powershell, Windows policies and administration, and Cherwell (or an equivalent IT Service Management system) would be an asset.

Language Skills

Professional level written and spoken bilingualism in English & French is an asset. English is required.

Security Clearance

In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes fingerprinting, criminal record check, credit check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. We will support accommodations or adjustments at any stage of the recruitment process. Inform our Recruitment team of your needs. We are committed to fair recruitment, retention, advancement, and compensation practices while following all relevant laws.

Only those selected for an interview will be contacted. For technical issues during the application process, please email: [e-mail].