User Researcher (Defence HRS) - Corporate Services Modernisation (CSM)

Ministry of Defence; Kemptville; Remote; CAD 70,000 - 90,000; Full time

Job summary

A government agency in Kemptville is seeking a User Research Analyst to support data-driven insights for the Oracle HCM programme. You will conduct user research to ensure the design meets user needs. The position involves a flexible working arrangement, with opportunities for skill-building across analytics and digital transformation. Applicants should be comfortable in a dynamic environment.

Qualifications

• Ability to gather and analyse data-driven insights.
• Experience in user research methodologies.
• Comfortable in evolving environments.

Responsibilities

• Support the Oracle HCM programme with user research activities.
• Ensure design aligns with user needs and business objectives.
• Promote a user-centred approach in design decisions.

Job description

Overview

The User Research Analyst will support the Oracle HCM programme by gathering, analysing, and presenting data-driven insights to inform decision-making. You will undertake user research activities to ensure the programme’s design, configuration, and rollout are aligned with user needs and business objectives. Working closely with design and delivery teams, you will apply User Research methodologies to promote an evidence-based, user-centred approach that shapes design decisions and guides prioritisation. This role provides an opportunity to build skills across analytics, user research, and digital transformation in a large-scale enterprise system environment.

Working environment

User Research is a relatively new and growing capability within Defence. You will need to be adaptable and comfortable navigating a less traditional environment, where systems and structures are still evolving. This is a chance to bring your expertise and creativity to help define how User Research can best support People Transformation.

Working arrangement

Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.

Application

Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.