User Experience Designer

Manulife Financial; Toronto; Hybrid; CAD 74,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

Disability insurance

Life insurance

Pension plan

Paid time off

Job summary

Manulife Financial in Toronto is seeking a User Experience Designer to support AI capabilities for internal teams such as finance, risk, and HR. You’ll craft intuitive experiences that help teams work smarter and ensure AI is embedded thoughtfully throughout workflows.

This hands-on role requires problem-solving in complex environments, collaboration with stakeholders, and applying our design system across enterprise tools. Proficiency in Figma and a strong portfolio are essential.

Qualifications

• 3-5+ years of professional UX design experience.
• Strong portfolio demonstrating UX problem-solving, interaction design, and workflow design.
• Proficiency in Figma for wireframing, prototyping, and collaboration.

Responsibilities

• Collaborate closely with internal functional teams to understand needs, constraints, and opportunities.
• Translate requirements, concepts, and data insights into usable, intuitive wireframes, flows, and prototypes using Figma.
• Design end-to-end user experiences for AI-enabled internal tools, workflows, and applications.
• Apply and adhere to the design system to ensure consistency and scalability across tools.
• Clearly communicate design intent, decisions, and tradeoffs to stakeholders.
• Use AI tools throughout the design process for exploration, ideation, and prototyping.
• Advocate for the thoughtful use of AI in UX practice, helping teams understand where and how it can add value.

Skills

UX design

Portfolio

Figma

Job description

We’re seeking a User Experience Designer to join our team and support the development of AI capabilities and AI-powered applications for internal teams like finance, risk, and HR. In this role, you’ll design intuitive, efficient experiences that enable internal teams to work smarter and faster, while helping embed AI thoughtfully and responsibly throughout our workflows.

This is a hands-on role for a designer who enjoys problem-solving in complex and specialized environments and is excited to advocate for and apply AI throughout the UX design process.

Position Responsibilities:

• Collaborate closely with internal functional teams to understand needs, constraints, and opportunities
• Translate requirements, concepts, and data insights into usable, intuitive wireframes, flows, and prototypes using Figma
• Design end-to-end user experiences for AI-enabled internal tools, workflows, and applications
• Apply and adhere to the design system to ensure consistency and scalability across tools
• Clearly communicate design intent, decisions, and tradeoffs to stakeholders
• Use AI tools throughout the design process for exploration, ideation, and prototyping
• Advocate for the thoughtful use of AI in UX practice, helping teams understand where and how it can add value

Required Qualifications:

• 3 - 5+ years of professional UX design experience
• Strong portfolio demonstrating UX problem-solving, interaction design, and workflow design
• Proficiency in Figma for wireframing, prototyping, and collaboration

Preferred Qualifications:

• Ability to think critically about AI-driven experiences, including usability, trust, and clarity
• Curiosity and enthusiasm for AI-enabled products and workflows
• Experience working within a design system and applying established UI patterns
• Excellent communication skills and the ability to explain design decisions
• Experience designing for internal tools, enterprise systems, or complex user workflows
• Practical experience using AI tools to enhance the design process

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.