User Experience Analyst

Intact Financial; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a User Experience Analyst to enhance digital experiences through a human-centered approach. In this dynamic role, you will engage stakeholders, facilitate workshops, and collaborate with design teams to create delightful user journeys. With a focus on problem-solving and strategic thinking, you'll advocate for customer-centricity and lead initiatives that drive efficiency and innovation. Join a forward-thinking team that values creativity and collaboration, providing you with the tools and support to thrive in a hybrid work environment while making a meaningful impact in the insurance industry.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Flexible work arrangements

Extra days off

Annual wellness account

Support for physical and mental health

Dynamic workplace learning ecosystem

Inclusive employee-led networks

Community Impact program

Qualifications

• 7+ years in business analysis or user experience analysis for complex applications.
• Expertise in user-centered design and facilitation methodology.

Responsibilities

• Facilitate workshops to gather requirements with a user-centered mindset.
• Collaborate with designers to document and communicate requirements.

Skills

Business Analysis

User Experience Analysis

Service Design

Facilitation

Problem Solving

Communication

Bilingualism (French/English)

Education

Bachelor's Degree

Tools

Prototyping Tools

Reporting Software

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Think insurance is boring? We’re about to change your mind. At Intact Lab, insurance is fast-paced, innovative and fun (yeah, you read that right)! Intact Lab is the digital innovation hub of Intact, one of Canada’s top employers. This means we have the funding for cutting-edge technology and the freedom to create products that don’t exist yet but should. That’s where the fun comes in.

We are looking for a User Experience Analyst to join our growing team! You will bring your business and system understanding along with a human-centered approach to our products and services. You are an expert facilitator in collecting requirements from a user perspective, you enjoy identifying how data and processes can be improved to generate efficiency, and you are comfortable collaborating with multiple experts in a large company. Your mission is to demystify complex problems to design and help bring to life delightful digital experiences throughout both customer and employee journeys.

What you’ll do here:

• Create and facilitate workshops to engage stakeholders and gather requirements with a user-centered mindset.

• Collaborate with user experience designers to document and communicate requirements.

• Produce artifacts such as sketches, processes, and service blueprints to create a shared understanding of the experience.

• Develop reports to communicate ideas, secure stakeholder buy-in, and inspire teams at all levels, from peers to executives.

• Develop functional prototypes in collaboration with user experience designers to test and validate solutions for refinement.

• Collaborate with product owners and business analysts to support the roll-out of initiatives through experimentation, testing, and refinement based on learnings.

• Empathize with and lead stakeholders and customers through the innovation journey.

• Advocate for customer-centricity throughout the organization.

What you bring to the table:

• At least 7 years of experience in business analysis, service design, and/or user experience analysis for complex applications.

• Experience in identifying requirements and/or analyzing solutions for internal applications or systems.

• A strategic thinker who enjoys solving complex problems and can zoom in and out.

• Ability to manage multiple projects and conflicting priorities.

• Analytical, curious, and creative.

• Proactive, comfortable working within a self-directed culture, and navigating ambiguity.

• A patient listener, effective communicator, engaging presenter, and compelling storyteller.

• Comfortable interacting at different levels within the organization, from peers to senior management.

• Many examples in your portfolio that showcase your process in communicating analysis with a user-centered mindset.

• Expertise in facilitation and user experience analysis methodology.

• A team player who thrives in a collaborative environment and can give and receive constructive feedback.

• No Canadian work experience required however must be eligible to work in Canada.

• Bilingualism required (French / English) – Bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.

• An extensive flex pension and benefits package, with access to virtual healthcare.

• Flexible work arrangements.

• Possibility to purchase up to 5 extra days off per year.

• An annual wellness account that promotes an active and healthy lifestyle.

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• Inspiring leaders and colleagues who will lift you up and help you grow.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.