User Access Management Analyst (12-month contract)

goeasy Ltd.; Mississauga; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Flexible work program

Three days onsite per week in Mississs

Competitive CAD salary range

Job summary

goeasy Ltd. is seeking an experienced User Access Management Analyst to join our team on a 12-month contract in Mississauga. You will manage daily IAM operations, onboarding, offboarding, and RBAC-aligned access across multiple business units.

Ideal candidates have 2–5+ years in IAM or IT operations, with Okta lifecycle management experience and strong ticketing/SLA discipline. The role offers a flexible work program and a competitive CAD salary range.

Qualifications

• 2–5+ years of experience in User Access Management
• RBAC and access control model knowledge
• Experience in high-volume ticketing with SLA targets
• Experience with web-based and enterprise applications

Responsibilities

• Perform day-to-day access provisioning, modifications, and deprovisioning for employees across multiple units.
• Ensure onboarding within defined SLAs to support a Day 1 Ready experience.
• Execute timely termination processes and verify access removals in critical systems.
• Support role changes, entitlement updates, and RBAC model adherence.
• Adhere to SoD principles when granting access and validate approvals.
• Support quarterly access reviews and entitlement certifications.
• Maintain audit-ready ticket documentation and collaborate with Service Desk.
• Identify opportunities to automate provisioning workflows and improve processes.

Skills

IAM automation

RBAC concepts

SLA experience

Troubleshooting

Tools

Okta lifecycle management

Provisioning workflows

Ticketing systems

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome togoeasy! Atgoeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such asWaterstone Canada’s Most Admired Corporate Cultures,Canada’s Top Growing Companies, and theTSX30, highlighting us as one of the top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome,easyfinancial, andLendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

As an User Access Management Analyst (12-month contract), you will be hands‑on for the daily User Access Management (UAM) operational activities, including the timely on‑boarding, off‑boarding, and branch transfers system access.

What will you be doing?

• Perform day-to-day access provisioning, modifications, and deprovisioning for employees across multiple business units (EFS, easyhome, NSSC, LendCare, and corporate).
• Ensure all new hires are provisioned within defined SLAs to support a “Day 1 Ready” experience.
• Execute timely and accurate termination processes, including mandatory manual verification of access removal in critical systems.
• Support transfers, role changes, and entitlement updates aligned to role based access control (RBAC) models.
• Adhere to least privilege and segregation of duties (SoD) principles when granting access.
• Validate approvals and conduct access verification before processing requests.
• Support quarterly access reviews and entitlement certifications to meet audit and compliance requirements.
• Ensure compliance with internal controls (e.g., Bill 198) and audit standards.
• Participate in quality assurance (QA) processes, including ticket reviews and audit validations.
• Manage and resolve IAM-related incidents and service requests within defined SLAs.
• Partner with Service Desk (Tier 1) to resolve escalations and improve first-call resolution.
• Maintain high-quality ticket documentation, ensuring accuracy and audit readiness.
• Perform end-of-week validation of tickets and ensure process adherence.
• Identify opportunities to automate access provisioning and lifecycle workflows
• Contribute to improving the UAM service catalogue, access matrices, and provisioning standards.
• Partner with HR, IT Security, Audit, and business stakeholders to support access-related processes and controls.
• Collaborate with End User Operations (EUO) and other teams on shared responsibilities (e.g., device provisioning, M365 lifecycle).
• Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
• Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
• Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers.

What experience do you have?

• Experience with IAM automation (e.g., Okta lifecycle management, provisioning workflows).
• Exposure to access governance, audit, or compliance processes.
• 2–5+ years of experience in User Access Management, Service Desk, or IT Operations.
• Strong understanding of:
• User lifecycle management (Joiner/Mover/Leaver)
• RBAC and access control models
• Experience working in a high-volume ticketing environment with SLA targets.
• Strong troubleshooting and analytical skills for access-related issues.
• Experience supporting web-based and enterprise applications.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.

$56,000.00 – $70,000.00 CAD (includes base salary only)

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, And Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day.

goeasy is committed to an inclusive, equitable and accessible workplace.

By learning from each other’s differences, we gain strength through our people and our perspectives.

As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.