User Access Management Analyst (12-month contract)

goeasy Ltd; Mississauga; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Three days onsite per week

Mississauga office

Job summary

goeasy is a leading Canadian consumer lender hiring a User Access Management Analyst for a 12-month contract in Mississauga. You will manage daily provisioning, onboarding/offboarding, RBAC-based access, and SLA-driven tasks to ensure a Day 1 Ready experience.

The role involves high-volume ticket handling, audits, and collaboration with HR, IT Security, and Audit teams to maintain controls and incident response. Flexible onsite three days per week is offered.

Qualifications

• 2–5+ years of experience in User Access Management, Service Desk, or IT Operations.
• Strong understanding of user lifecycle (Joiner/Mover/Leaver) and RBAC.

Responsibilities

• Perform day-to-day access provisioning, modifications, and deprovisioning for employees across multiple business units.
• Ensure new hires are provisioned within defined SLAs for Day 1 readiness.
• Execute timely termination processes with verification of access removal.
• Support RBAC updates and entitlement changes across systems.
• Adhere to least privilege and SoD principles when granting access.
• Validate approvals and conduct access verification before processing requests.
• Support quarterly access reviews and entitlement certifications for audits.
• Maintain audit-ready ticket documentation and evidence of controls.

Skills

IAM automation

RBAC

SLA targets

Ticketing

Analytical thinking

Tools

Okta

Job description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one ofthe top performers on the TSX. We’re also honoured to be named a Greater Toronto Top Employerand recognized by Great Place to Work®as having the Best Workplaces for Women&Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

As anUser Access Management Analyst (12-month contract), you will be hands-on for the daily User Access Management (UAM) operational activities, including thetimelyon-boarding, off-boarding, and branch transfers system access.

What will you be doing?

• Perform day-to-day access provisioning, modifications, and deprovisioning for employees across multiple business units (EFS, easyhome, NSSC, LendCare, and corporate).
• Ensure all new hires are provisioned within defined SLAs to support a “Day 1 Ready” experience.
• Execute timely and accurate termination processes, includingmandatory manual verification of access removal in critical systems.
• Support transfers, role changes, and entitlement updates aligned to role based access control (RBAC) models.
• Adhere toleast privilege and segregation of duties (SoD)principles when granting access.
• Validate approvals and conduct access verification before processing requests.
• Supportquarterly access reviews and entitlement certifications to meet audit and compliance requirements.
• Ensure compliance with internal controls (e.g., Bill 198) and audit standards.
• Participate in quality assurance (QA) processes, including ticket reviews and audit validations.
• Manage and resolve IAM-related incidents and service requests within defined SLAs.
• Partner with Service Desk (Tier 1) to resolve escalations and improve first-call resolution.
• Maintain high-quality ticket documentation, ensuring accuracy and audit readiness.
• Perform end-of-week validation of tickets and ensure process adherence.
• Identify opportunities toautomate access provisioning and lifecycle workflows
• Contribute to improving the UAM service catalogue, access matrices, and provisioning standards.
• Partner withHR, IT Security, Audit, and business stakeholdersto support access-related processes and controls.
• Collaborate with End User Operations (EUO) and other teams on shared responsibilities (e.g., device provisioning, M365 lifecycle).
• Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
• Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
• Follow the Role Base Access Controls (RBAC) model established by the IT Security team to provide the appropriate access rights to the appropriate applications and servers.

What experience do you have?

• Experience with IAM automation (e.g., Okta lifecycle management, provisioning workflows).
• Exposure to access governance, audit, or compliance processes.
• 2–5+ years of experience in User Access Management, Service Desk, or IT Operations.
• Strong understanding of:
  • User lifecycle management (Joiner/Mover/Leaver)
  • RBAC and access control models
• Experience working in a high-volume ticketing environment with SLA targets.
• Strong troubleshooting and analytical skills for access-related issues.
• Experience supporting web-based and enterprise applications.

We offer a Flexible Work Program that provides you the ability towork three days onsite per week, from our Mississauga office.

$56,000.00 – $70,000.00 CAD(includes base salary only)

We’recommitted to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience andimpacteach candidate brings to the role.

Atgoeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview,you’llhave the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.