(US) Project Manager - Great Lakes

PointClickCare; Canada; Remote; CAD 94,000 - 102,000; Full time

Job summary

A leading health tech company in Canada seeks a Project Manager to oversee EHR implementation projects. The role involves client liaison, team management, and ensuring successful project migration. Candidates should have project management experience and familiarity with healthcare systems is a plus. This is a remote position with travel requirements for in-office events.

Benefits

Flexible Paid Time Off

Retirement Plan Matching

Wellness Support Programs

Continuous Development Support

Qualifications

• Experience in project management at a skilled level.
• Previous experience with healthcare systems (EHR, EMR, Pharmacy) is beneficial.
• Excellent communication skills to interact with clients and team.

Responsibilities

• Act as primary client liaison for EHR implementation projects.
• Manage project plans, budgets, and communication with stakeholders.
• Ensure successful migration to the PointClickCare solution.

Skills

Project Management

Healthcare Systems Knowledge

Leadership

Interpersonal Skills

Attention to Detail

Analytical Skills

Education

PMP or Prince II certification

Solid understanding of systems design

Job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact.Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives.To learn more about PointClickCare, check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Location:

This position is open to remote candidates. Territory will include the Great Lakes region of the US. Up to 25% travel to client sites will be required.

Position Summary:

Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementationprojects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attainingprojectobjectives.

Key Responsibilities:

• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to client business units during all phases of theproject
• Performprojectkick-off meetings with customers and delivery resources
• Identify scope, createprojectplan, manage, monitor and control multiple externally facing customer implementations of our software. Manage theprojectbudget, team resources, communications, andproject plans.
• Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support uponprojectclose.
• Monitor and report onprojectprogress, problems and recommended solutions to the customer
• Identify and resolve risks and issues in a timely manner. Escalate concerns to theprojectteam and senior management when appropriate.
• Report on deployments, schedules, budgets and revenue using internal methods.
• Foster continued growth of the team’sprojectmanagement capabilities, improving knowledge and experience within the PMO.
• Successfully manages several competing priorities.
• Contribute to the overall goals and objectives of theprojectManagement Office
• Creatingprojectplan, identifying scope, goals, deliverables, timelines and required resources
• Managing the day-to-day implementation of operationalprojectaspects, definingprojecttasks and resource allocation
• Supporting customers in migration from current to future state in the most optimal way
• Updating and trackingprojecttimelines and deliverables
• Providing direction and support to the implementation team and reviewing deliverables prepared by the team
• Managingprojectissues and dependencies

Required Experience:

• Experience in project management at a skilled level.
• Previous PointClickCare Knowledge is an asset but is not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great.
• PMP or Prince II designation an asset
• Solid understanding of systems design would be great.
• Great attitude and work ethic.
• Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successfulprojectoutcomes.
• Excellent interpersonal and communication skills to interact with not only your team and internal customers, but our externals customers also!
• An attention to detail and a passion to achieve quality outcomes is critical.
• Self-starter with the ability to take on new challenges.
• You are a quick learner with strong analytical and problem solving skills.
• Ability to self-manage, and monitor and track key performance indicators.

$94,000 - $102,000 a year AtPointClickCare, base salary is one of the many components that make up our total rewards package.The US base salary rangefor this position is $94,000 - $102,000 + bonus + benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USlocations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

AtPointClickCare, base salary is one of the many components that make up our total rewards package.The US base salary rangefor this position is $94,000 - $102,000 + bonus + benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USlocations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

#LI-SG1 #LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [e-mail]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.