US and Canada Operational Risk Leader, Marsh Risk

Marsh; Toronto; Hybrid; CAD 181,000 - 385,000; Full time

Job summary

Marsh is seeking a Senior Operational Risk Leader to strengthen risk and internal controls across the end-to-end client lifecycle, based in Toronto or New York with a hybrid schedule (three days in office). The role will lead the modernization of risk frameworks and governance, partnering with the First Line to ensure scalable risk management outcomes.

You will drive incident management, KPI/dashboard development, and executive reporting while embedding control-by-design in transformations and

Qualifications

• 15+ years of experience in operational risk, internal controls, operational resilience, and/or risk governance.
• Proven ability to design and implement risk frameworks, including RCSA, issue management, control libraries, and governance reporting.
• Strong leadership across matrixed teams spanning business, operations, technology, compliance, and audit.
• Deep understanding of how operational failures can lead to client harm, regulatory exposure, reputational risk, and E&O.

Responsibilities

• Lead the design and implementation of a standardized operational risk and internal control framework tailored to Marsh’s brokerage and advisory environment.
• Drive operational risk event, issue, and remediation management, including incident triage, root cause analysis, closure validation, and sustainable corrective actions.
• Build and enhance key risk indicators, dashboards, thematic reporting, and executive-level governance materials to improve transparency and support decision-making.
• Partner with business, operations, and technology leaders to embed control-by-design into transformation initiatives, new products, vendor changes, and operating model enhancements.
• Lead or support operational resilience efforts, including scenario analysis, continuity planning, and coordination across critical business services and third-party dependencies.
• Act as a key connector across the First, Second, and Third Lines to strengthen risk governance, control execution, and closure of findings.

Skills

Leadership

Risk governance

Stakeholder management

Job description

Company:

Marsh

Description:

Senior Operational Risk Leader

We are seeking a talented individual to join our team at Marsh. This role can be based in Toronto or New York City. This is a hybrid role that has a requirement of working at least three days a week in the office. This role will lead the strengthening and modernization of operational risk and internal control capabilities across the end-to-end client and placement lifecycle. The Senior Operational Risk Leader will serve as a technical practice leader and strategic partner to the First Line, helping to drive consistent, scalable, and effective risk management outcomes across value streams. This role will also play an important part in connecting the Three Lines model by partnering closely with Risk & Compliance and Internal Audit.

We will count on you to:

• Lead the design and implementation of a standardized operational risk and internal control framework tailored to Marsh’s brokerage and advisory environment.
• Drive operational risk event, issue, and remediation management, including incident triage, root cause analysis, closure validation, and sustainable corrective actions.
• Build and enhance key risk indicators, dashboards, thematic reporting, and executive-level governance materials to improve transparency and support decision-making.
• Partner with business, operations, and technology leaders to embed control-by-design into transformation initiatives, new products, vendor changes, and operating model enhancements.
• Lead or support operational resilience efforts, including scenario analysis, continuity planning, and coordination across critical business services and third-party dependencies.
• Act as a key connector across the First, Second, and Third Lines to strengthen risk governance, control execution, and closure of findings.

What you need to have:

• 15+ years of experience in operational risk, internal controls, operational resilience, and/or risk governance within financial services or complex professional services environments.
• Demonstrated success building and implementing risk frameworks, including RCSA, issue management, control libraries, and governance reporting.
• Strong leadership and influencing skills, with experience working across matrixed teams spanning business, operations, technology, compliance, and audit.
• Deep understanding of how operational failures can lead to client harm, regulatory exposure, reputational risk, and E&O outcomes.

What makes you stand out:

• Experience within insurance brokerage, risk advisory, or a closely related intermediary environment.
• Strong analytical capability, including experience using metrics, KRIs, scenario analysis, and data-driven prioritization to inform decisions.
• Excellent executive communication skills, with the ability to translate complex risk issues into clear, practical recommendations.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $127,700 to $271,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.