Anthropologie Back of House Specialist

Anthropologie; Vancouver; On-site; CAD 24,796 - 31,684; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO

Job summary

Anthropologie in Vancouver is seeking a Back of House Specialist to manage product flow, replenishment, and omni-channel processes across the store. You will ensure accurate tagging, packaging, and efficient handling of shipments to support a seamless customer experience.

Responsibilities include leading back of house standards, maintaining stockroom organization, and coordinating with leadership to uphold brand standards and service levels.

Qualifications

• Flexible hours to meet store product flow and omni-channel demand.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Responsibilities

• Manages back of house operations and omni service processes to optimize product flow and replenishment.
• Adheres to processing and tagging standards; maintains packaging to exceed customer expectations.
• Leads product placement, receives shipments, and ensures proper stock and organization in receiving, shipping, and storage areas.
• Maintains clean, organized sales floor and back of house for easy product restock.
• Uses store technology to ensure a seamless omni-channel shopping experience.

Skills

Flexible hours

Operational leadership

Willingness to learn

Job description

This position is located at 766 Main Street, West Vancouver, British Columbia, V7T0A5 Canada

Role Summary

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.

Role Responsibilities

Customer Experience

• Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
• Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standard through the use of proper packaging to exceed the customer’s product expectations
• Supports timely execution of product placement and other visual priorities
• Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
• Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer

Business Ownership

• Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
• Oversees back of house standards and exercises decision‑making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized
• Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
• Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
• Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
• Facilitates the transfer of online products back to the warehouse

Communication + Relationships

• Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
• Proactively escalates issues that may be impacting the ability to meet company standards
• Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
• Sets an energized pace to establish and maintain omni-channel standards and service level agreements

Role Qualifications

• Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
• Proven track record in leading operational processes and achieving measurable results
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from CAD $18.25/Hr.