Urban Outfitters Brand Ambassador

Urban Outfitters; Toronto; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

A team that celebrates you for being你

Flexible scheduling that works with你的你

Employee discount on UO products

Opportunities to grow within the brand

Hands-on experience with fashion, cult

Job summary

Urban Outfitters in Toronto is seeking a Brand Ambassador to bring the UO experience to life through personal style and friendly service. You’ll connect with customers, stay on top of product drops, and help create a memorable in-store experience.

Join a team that values individuality, energy, and collaboration. This role supports in-store and online shopping, with flexible scheduling including nights and weekends in a dynamic fashion environment.

Qualifications

• A genuine love for Urban Outfitters.
• Confidence in expressing your personal style and creativity.
• A people-first mindset, you enjoy meeting and helping others.
• A collaborative attitude and positive energy.
• Comfort in a fast-moving, ever-changing environment.
• Flexibility with scheduling (nights, weekends, holidays).
• Experience in retail or customer service is a plus, but not required.

Responsibilities

• Bring the Brand to Life: show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what's happening in-store and online.
• Create the Energy on the Salesfloor: engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back.
• Make Shopping Seamless: help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you'll keep the store looking fresh and on-brand.
• Use in-store tech to support customers however they want to shop—whether that's in-store, online, or somewhere in between.
• Stay Curious + Flexible: be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that's part of the fun.
• Work as a Team: support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be.

Skills

genuine love for Urban Outfitters

confidence in expressing personalstyle

people-first mindset

collaborative attitude

comfort in fast-moving environment

flexibility with scheduling

retail or customer service experience

Job description

Location

This position is located at 235 Yonge St., Toronto, Ontario, M5B1N8 Canada

Role Summary

Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You're not just helping customers, you're creating an experience that feels authentic, fun, and uniquely UO.If you're someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.

Role Responsibilities

Bring the Brand to LifeShow up as you-your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what's happening in-store and online

Create the Energy on the SalesfloorEngage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back

Make Shopping SeamlessHelp maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you'll keep the store looking fresh and on-brand

Use in-store tech to support customers however they want to shop-whether that's in-store, online, or somewhere in between

Stay Curious + FlexibleBe open to trying new things, jumping in where needed, and learning as you go-every day is a little different, and that's part of the fun

Work as a TeamSupport your team, share ideas, and bring good energy-we show up for each other and make the store a positive place to be

Role Qualifications

• A genuine love for Urban Outfitters
• Confidence in expressing your personal style and creativity
• A people-first mindset, you enjoy meeting and helping others
• A collaborative attitude and positive energy
• Comfort in a fast-moving, ever-changing environment
• Flexibility with scheduling (nights, weekends, holidays)
• Experience in retail or customer service is a plus, but not required

The Perks

• A team that celebrates you for being you
• Flexible scheduling that works with your life
• Employee discount on UO products
• Opportunities to grow within the brand
• Hands-on experience with fashion, culture, and retail

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

#URBANNA

Pay Range

Starting from CAD $17.60/Hr.

Vacancy Status

Vacancy Status This position represents either an immediate opening or an upcoming vacancy.