Upcoming Jobs : French Bilingual Reservation Agent in Guelph

ABL Careers; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Representative in Guelph, Ontario. This contract position offers a friendly work environment, comprehensive training, and the opportunity for performance bonuses. You'll handle customer inquiries and support in a dynamic call center setting, with flexible work options available. Ideal candidates will have customer service experience and bilingual skills in French and English.

Benefits

Friendly work environment

Comprehensive paid training

Monthly performance bonuses

State-of-the-art call centre

Free camping opportunities

Qualifications

• At least 1 year of customer service experience.
• Bilingual skills in French and English.

Responsibilities

• Answering calls and chat inquiries from customers.
• Handling internal reporting issues and escalations.
• Meeting with performance coaches and completing special projects.

Skills

Bilingual

Customer Service

Job description

Job Opportunity: Customer Service Representative

This is a contract position starting in November 2023 and ending in September 2024, with the possibility of extension. The role requires previous customer service experience (at least 1 year) and bilingual skills in French and English.

Office Location

Guelph, ON - Stone Rd W / Edinburgh Rd S

Perks and Benefits

1. Friendly, team-based work environment rewarding commitment and customer service skills
2. Comprehensive paid training program on our software and customer service approach
3. Monthly performance bonuses
4. State-of-the-art call centre environment
5. Free camping opportunities

Job Details

1. 3-week paid training program:
   1. Week 1: Monday - Friday, 9:00 AM - 5:00 PM
   2. Week 2: Scheduled shifts based on availability
   3. Week 3: Monday - Friday, 9:00 AM - 5:00 PM
2. Operational hours are from 7:00 AM to 11:00 PM, 7 days a week
3. Post-training schedule: 25-35 hours/week, part-time options available
4. Work can be onsite, remote, or hybrid

Job Responsibilities

1. 85% of the time: answering calls and chat inquiries from customers
2. 5% of the time: handling internal reporting issues, escalations, software, billing, or complex customer issues
3. 10% of the time: meeting with performance coaches, monitoring improvements, and completing special projects assigned by management

Compensation

$18.50 per hour

Application Process

Please reply to this posting with your resume or email it to us, mentioning job ID #24179 in the subject line. After submitting your resume, a virtual recruiter will contact you. Complete the short questionnaire to set up your application. We provide accommodations upon request for individuals with disabilities during the recruitment process.