Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs

Weploy; Town of Mulgrave; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for call center specialists in Mulgrave. The roles require full-time availability and experience in a high-volume phone-based environment. You will handle inbound queries for various clients and must meet performance metrics. This position offers competitive hourly rates and opportunities for professional growth in a supportive team environment.

Benefits

Above award hourly rates

Detailed training programs

Supportive team environment

Qualifications

• Minimum of 6 months to 1 year recent experience in a call center.
• Full time availability across Mon-Fri.
• Professional references from previous employers.

Responsibilities

• Handle a large volume of inbound queries through calls, emails, and chats.
• Meet key metrics including handling time and quality assurance.
• Participate in detailed training programs to prepare for the role.

Skills

Exceptional communication skills

Confidence working with numbers

Resilience

Can do attitude

Job description

Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs

Mulgrave

Benefits of Weploy:

• Onsite opportunities across Mulgrave, Scoresby, Clayton and South Eastern Suburbs of Melbourne (Mon-Fri onsite)
• Above award hourly rates of $34.48 an hour + super
• Opportunities for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)
• Opportunity to work with some of Australia's leading brands!

Your Next Role:

• Call centre opportunities ranging from 4-6 months, 6 months + and often extensions or permanency thereafter
• Mon-Fri hours (consistent full time hours of 37.5 each week)
• Onsite roles
• Handling a large volume of inbound queries through calling, emails and chats for reputable clients across the Financial Services, Waste Management Services, Healthcare Industry and more! On average, taking up to 50-60 calls per day.
• As with all contact centre roles, there are key metrics to achieve which include average handling time, quality assurance, roster adherence and post-call customer surveys.
• Detailed training programmes in place ranging from 4-6 weeks to get you set up in your role!
• Supportive and bubbly team environment

What you Need:

• Full time availability across Mon- Fri (if you are on a visa, you must be able to work consistent full time hours each week)
• Minimum of 6 months to 1 years recent experience (within last two years) in a call centre or high volume phone based role (Financial Services industry is a bonus)
• Confidence working with numbers and maths
• Can do attitude and resilience
• Exceptional communication skills both verbally and written
• Happy to work onsite in the office
• Professional references from previous employers

What Next?

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