University Co-Op Student- Customer Experience Analyst - 8 Months- Fall 2025

Hydro One; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their dynamic team in a temporary role. This exciting opportunity involves researching customer trends, developing customer journeys, and performing data analysis to support business decisions. You'll gain valuable experience in critical thinking, business analysis, and customer engagement strategies while working in a supportive environment that values diversity and inclusiveness. If you're passionate about making a difference and eager to learn, this role is perfect for you.

Qualifications

• Research and analyze customer trends and engagement strategies.
• Support development of customer journeys and blueprints.
• Perform business analysis and documentation.

Responsibilities

• Conduct data analysis and reconciliation of various sources.
• Compile insights into clear visualizations for non-technical audiences.
• Assist in additional projects as required.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Consulting Skills

Problem-Solving Skills

Critical Thinking

Customer Service Skills

Education

Currently enrolled in 3rd year of university program

Business, Computer Science or Math

Tools

Excel

PowerPoint

Figma

Miro

Job description

50356-Toronto-Temporary8 Months

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Duties:

• Research and Analysis to understand industry and customer trends to effectively leverage customer engagement strategies

• Support in developing customer journeys that outline the customer needs, and interactions at various touchpoints

• Support in developing customer blueprints that outline the coordination of cross-functional teams involved in the implementation of customer journeys

• Business analysis and documentation

• Data analysis and reconciliation of various data sources

• Extract, transform and analyze data to answer key business questions

• Compile insights and analyses into Excel, PowerPoint, or other formats as required with clear visualizations to convey complex concepts and data to non-technical audiences

• May perform additional projects upon request

Selection Criteria:

• Currently enrolled in the 3rd year of a university program in Business, Computer Science or Mathpreferred, other university programs in information systems discipline will be considered.

• Excellent analytical, interpersonal and communication skills with strong consulting and problem-solving ability

• Experience in the Electricity Industry (Power & Utilities, Renewables, etc.) is preferred

•Familiarity with UI/UX skills (Figma, Miro experience)

• Customer service skills to support users

• Gather and synthesize internal and external information

Skills you will develop:

• Critical thinking

• Business and process analysis experience

• Time management and planning

Hydro One requires that all students applying for student opportunities be enrolled in post-secondary level studies and be returning to full-time studies upon the completion of their work term. Exceptions will be made in cases where students require a work term in order to graduate. Only applications submitted via Hydro One's career page will be accepted.

If you are an international student, please ensure you have obtained a proper work permit and a Social Insurance Number (SIN). Speak with your school’s career centre if you have any questions about acquiring this documentation.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates.If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

"Employer of the year 2025"

Deadline: May 26, 2025

**Pleasenote that students areto apply to a maximum of 3 co-op positions per term.

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.