Unit Secretary - MRHH Peri-Operative Float (C5 Procedures, OR, PACU & Day Surgery)

Mackenzie Health; Richmond Hill; On-site; CAD 45,000 - 65,000; Full time

Job summary

Mackenzie Health seeks a Unit Secretary to deliver clerical and administrative support in a vibrant healthcare environment. The ideal candidate will have a background in administration within healthcare, strong organizational skills, and a commitment to exceptional patient care. This role involves communication with staff and families, managing case bookings, and utilizing EPIC for various tasks.

Qualifications

• Grade 12 or equivalent required.
• Experience in administrative/clerical role preferred, especially in healthcare.
• Keyboarding skills (40 wpm) are necessary.

Responsibilities

• Provides clerical and administrative support in a healthcare environment.
• Responds to telephone inquiries and communicates with patients and staff.
• Prepares charts for surgical cases and manages patient flow.

Skills

Customer Service

Organizational Skills

Verbal Communication

Written Communication

Empathy

Education

Grade 12 or equivalent

Working knowledge of Medical Terminology

Tools

Microsoft Office

EPIC

Job description

Job Description

In collaboration with nursing, other hospital staff and various community services, provides clerical and administrative support to maintain a progressive, efficient, organized healthcare environment that further enhances the patient and staff experience. The Unit Secretary operates, maintains and orders different types of office and hospital equipment and supplies in a fast paced, dynamic, open concept setting. This position uses EPIC to support effective communications within the area, inclusive of case bookings, demographic label printing and other EPIC duties as required. Will also be responsible for chart preparation for surgical cases, patient flow and post discharge call as required. The unit secretary will respond to telephone inquiries and call bells, and communicates with staff, patients and families including making post discharge calls.

What must you have?

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.

What else do you bring?

• Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
• Keyboarding skills (40 wpm).
• Experience with computer applications, including Microsoft Office.
• Must demonstrate excellent verbal and written communications skills.
• Must demonstrate excellent organizational skills.
• Demonstrates ability to effectively deescalate situations
• Demonstrates Customer Service skills
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Experience in perioperative surgical flow.
• Previous experience within the Unit Secretary classification.

*This position is represented by OPSEU.

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

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