Unit Secretary - Critical Care Unit, FTT (J0525-0859)

North York General Hospital; Toronto; On-site; CAD 42,000 - 52,000; Full time

Job summary

North York General Hospital invites applications for the role of Unit Secretary in the Critical Care Unit. This full-time temporary position focuses on providing comprehensive administrative support while ensuring adherence to hospital policies. As an integral part of the healthcare team, you'll engage with patients, manage communication, and assist in operational tasks to enhance patient-centered care. The ideal candidate should possess strong multitasking abilities, effective communication skills, and a commitment to excellence in a fast-paced environment.

Benefits

Competitive total compensation package

Opportunity to join the Hospital Pension Plan

Pay in lieu of benefits and vacation pay

Qualifications

• Minimum typing speed of 45 w.p.m.
• Experience dealing with the public in a fast-paced environment.
• Demonstrated commitment to patient/client centered care.

Responsibilities

• Perform administrative, secretarial, and receptionist support for Critical Care Unit.
• Coordinate interdepartmental activities and communicate with patients and families.
• Maintain attendance/time reporting information.

Skills

Customer Service

Multitasking

Communication

Critical Thinking

Education

Ontario Secondary School Diploma (OSSD)

Medical Office Assistant Certificate

Tools

Microsoft Office

Job description

Unit Secretary - Critical Care Unit, FTT (J0525-0859)

Join to apply for the Unit Secretary - Critical Care Unit, FTT (J0525-0859) role at North York General Hospital

Unit Secretary - Critical Care Unit, FTT (J0525-0859)

Join to apply for the Unit Secretary - Critical Care Unit, FTT (J0525-0859) role at North York General Hospital

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Company Bio

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.

Company Bio

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.

Position Summary

Unit Secretary, Critical Care Unit. Your goal in this position is to perform administrative, secretarial and receptionist support for the Critical Care Unit in a confidential, sensitive and professional manner. You have effective written and spoken communication skills, use your critical thinking and problem solving skills, and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, families, physicians, staff and volunteers.

On a practical level, you will

• Support and adhere to Hospital policies and procedures
• Use customer service principles when interacting/communicating with patients, families, staff internal and external parties
• Coordinate various interdepartmental activities and requests such as transportation of patients for tests, scheduling of appointments, discharges and other services required on the unit
• Represent physicians and health care professionals (i.e., nurses, allied health) by screening and triaging incoming telephone calls and inquiries; recording and transmitting messages; scheduling, receiving patients and visitors; co-ordinating referrals to other health care providers
• Assume responsibility for identification and advancement of issues and concerns with the Clinical Team Manager in a time sensitive manner
• Compile and disseminate material/documents related to Program activity
• Maintain attendance/time reporting information and arranges appropriate relief. Inputs payroll, and keeps record of changes in schedules
• Process computer provider order entries within scope of practice notifies appropriate staff, and specific departments as required
• Support clinicians with system order entry functions, such as scheduling outpatient cardioversions
• Maintain organization of admissions, discharges, dismantles charts and enters information electronically as required
• Prepare reports, photocopying, prioritizing and processing of information as required
• Maintains supply inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt
  
  

Qualifications

• Ontario Secondary School Diploma (OSSD) or equivalent
• A medical office assistant certificate or minimum one-year comparable office experience with medical orientation
• Working knowledge of medical terminology and ability to perform medical transcription
• Proficiency in Microsoft Office including; Word, Excel and PowerPoint, for data collection, inputting payroll, scheduling changes and assistance to leadership
• Accurate minimum typing speed of 45 w.p.m
• Experience dealing with the public in a fast paced and customer service environment
• Experience on an inpatient unit preferred
• Demonstrated commitment to patient/client centred care
• Ability to multitask and prioritize
• Bilingualism in French/English an asset
  
  

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Temporary (18 Months) position with 8 hour day and evening shifts, including weekends in the Critical Care Unit (CrCU). We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

How To Apply

Think you're the right person for the job? Here's your first chance to show us why:

• Ensure to meet the deadline - only applications received by the closing date will be considered.
• We will review all applications and will contact those selected for an interview.
  
  

Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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