Unit Operational Support Worker (FT)

Waypoint Centre for Mental Health Care; Penetanguishene; On-site; CAD 39,000 - 44,000; Full time

Benefits offered by this job

Dental coverage

HOOPP pension

Relocation support

Employee referral program

Professional development

EFAP

Job summary

Waypoint Centre for Mental Health Care in Ontario is seeking a full-time Unit Operational Support Worker to enhance therapeutic care by reducing confinement and supporting clinical and security teams. You will coordinate activities, escort patients outdoors, and manage on-unit logistics to promote patient integration and safety.

The role requires security credentials, incident management training, and hospital security experience, with a strong emphasis on teamwork, compassion for vulnerable

Qualifications

• Ontario security license and valid G class driver’s license required.
• Completion of Incident Management Systems 100 (Emergency Management Ontario) required.
• 2 years of hospital security experience preferred.
• Knowledge of safety, security principles and emergency response in healthcare.

Responsibilities

• Coordinate and facilitate activities to reduce patient confinement on the unit.
• Escort patients for walks and supervised activities to promote integration.
• Facilitate unit activities such as hairdressing, groups, courtyard and dining.
• Provide direction and training on security policies and procedures to staff and patients.
• Serve as liaison between the unit and emergency/security services.
• Support mock code exercises and emergency response readiness.
• Assist with admissions, discharges and leave of absence processes.
• Audit safety equipment and environmental integrity on the unit.

Skills

Security License

Ontario Driver's License

Incident Management Systems 100

Crisis Intervention

Team Collaboration

Education

College Level Security Diploma

Job description

DEPT/PROGRAM

Emergency & Security Services

JOB CLASS

Operational Support Worker

EMPLOYMENT TYPE

Full Time Permanent

RATE OF PAY

$27.95-$31.58 per hour

WORK SCHEDULE

75 hours bi-weekly

EMPLOYEE GROUP

OPSEU

VACANCYTYPE

EXISTING Vacancy

Open

POSTING DATE

August 12, 2026

HYBRID ELIGIBLE

No

NUMBER

1

Waypoint Centre for Mental Health Care is a 321-bed academic and teaching hospital that provides specialized mental health, addiction and geriatric care.Located on the shores of Georgian Bay, we serve some of the most complex and disadvantaged individuals in Ontario and are the sole provider of high-secureforensic mental health services in the province.

The Manager of Emergency and Security Services is currently seeking a full-time Unit Operational Support Worker. The purpose of this dynamic position is t o reduce confinement and enhance the quality of life for our patient population. This position serves as the crucial link between the patients, the clinical team, and the security/emergency services departments, with the primary goal of contributing to a more therapeutic and inclusive environment.

• Assist with the coordination and facilitation of activities, and strategies to reduce patient confinement on the unit and on the program.
• Escort patients outside the unit or building for walks, courtyard time, and other supervised activities to promote integration and reduce isolation.
• Facilitate the logistics of on-unit activities such as: hairdressing, groups, courtyard, dining room.
• Provide direction, oversight, training, and awareness related to security and emergency policies and procedures to staff and patients.
• Serve as the communication liaison between the program unit and the emergency and security services department.
• Support and facilitate unit-wide or building-wide mock code exercises to ensure readiness and compliance.
• Support all emergency code situations including planned interventions, as applicable.
• Assist with patient admissions, discharges, and leave of absence processes to ensure readiness and compliance.
• Provide on-unit auditing of key cores, environmental integrity and other safety equipment.
• Provide relief coverage for the Forensic Security Office in extenuating circumstances

REQUIREMENTS/QUALIFICATIONS:

• Province of Ontario Security License/ Valid G Class Ontario Driver’s License - Required
• Completion of Incident Management Systems 100 (Emergency Management Ontario) – Required
• College Level Security or Law Enforcement Diploma - Preferred
• Completion of the IAHSS Basic Training preferred and/or Mandatory completion after hire
• 2 years of recent Hospital Security Experience - preferred
• Additional specialized security training and certification in healthcare/mental health care setting preferred
• Demonstrated knowledge of safety and security principles and practices interpersonal, analytical, customer service and organizational skills
• Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
• In-depth understanding of security policies, procedures, emergency response protocols and standard operating procedures in a psychiatric hospital setting.
• Familiarity with emergency code responses and the ability to facilitate mock code exercises.
• Knowledge of provincial and regional regulations and legislative requirements related to security training in healthcare facilities.
• Awareness of campus, regional and high secure provincial forensic protocols and specialized security measures.
• Familiarity with electronic record keeping systems, OHSA standards and the IRS internal responsibility system.
• Comprehensive knowledge of relevant safety and security protocols and standards.
• Demonstrated skills in crisis intervention, de-escalation, and conflict resolution.
• Demonstrate a strong understanding of relational security concepts, and how to translate that information into appropriate responses.
• Excellent problem-solving and critical thinking, verbal and written communication skills
• Adaptability and flexibility to work in a dynamic and unpredictable environment
• Compassionate and patient-centered approach to working with vulnerable populations
• Commitment to maintaining confidentiality and professional boundaries
• Strong organizational skills, including the ability to prioritize tasks, manage time effectively, and maintain accurate records.
• Able to respond to emergencies and planned interventions
• Proficient in working collaboratively within a multidisciplinary team.
• Ability to coordinate with the security teams, stakeholders, and external agencies regarding activities.
• Able to facilitate and or support mock code exercises.
• Support on unit training, regarding security policies, procedures and emergency responses, ensuring consistency across all programs.
• Stay updated on the latest developments in security processes and recommend improvements.
• Demonstrate a high level of emotional intelligence to navigate sensitive situations and maintain professionalism.
• Understanding and appreciation of cultural diversity, equity and inclusivity.
• Models and promotes core ethical practice, Waypoint Values, and reflects an optimistic and positive attitude
• Preference for proficiency in French/English language

WHAT WE OFFER:

• A comprehensive and generous benefit plan including dental coverage, paid vacation and holidays, sick days and extended health benefits
• Participation in the Health Care of Ontario Pension Plan (HOOPP)
• Relocation support program for eligible staff
• Participation in the employee referral program
• Professional development and mentorship opportunities
• Access to Waypoint’s Employee & Family Assistance Program (EFAP)