Unit Coordination Assistant -CVH 1C IP Med

Trillium Health Partners; Mississauga; Hybrid; CAD 35,000 - 44,000; Full time

Job summary

Trillium Health Partners invites applications for the temporary full-time Unit Coordination Assistant in the 1C Medicine, Inpatient Medicine Program at Credit Valley Hospital in Mississauga. The role provides clerical, patient info management and reception support on a Monday-Friday schedule that may include weekend shifts.

The position offers a CUPE A03 rate ($25.46–$31.79 per hour) with internal deadlines and internal career opportunities within a large teaching hospital network.

Qualifications

• Completion of high school or recognized equivalent is required.
• Completion of a Medical Terminology course is required.

Responsibilities

• Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments, internal patient transfer, external patient transport/escort, etc.
• Transcribes and enters physician orders including medication, lab and imaging orders into appropriate system.
• Enters data including appointment requests, menu/diet requests, patient transfer and discharge documentation.
• Notifies appropriate personnel of patient movement, test results, appointments and other patient information in a timely and accurate manner.
• Prepares and updates patient charts with lab reports, test results and other pertinent information.
• Ensures patient charts are sent to Health Records with all accurate and required patient information.
• Updates WHIMS/MDS binders/information sheets as required.
• Greets visitors and staff, directs them to appropriate personnel and/or destination/room providing assistance as required.
• Greets and admits patients to the unit. May also perform unit patient registration function, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
• Explains hospital policy and procedures to patients, visitors and staff as necessary.
• Answers the telephone and/or intercom, responding to enquiries within scope of authority, or, directing to most appropriate person.
• Takes, prioritizes and relays messages for unit staff and/or patients.
• Opens, sorts and distributes incoming mail and other materials.
• Ensures efficient clerical administration and operation of the unit within scope of authority.
• Enters and maintains payroll records (include sick and vacation requests).
• Assists with sick replacement and vacation back fill as required.
• Updates department "fan-out" list as required.
• Requisitions and maintains office/medical supplies; counts and labels inventory as required.

Education

Completion of high school or recognized equivalent is required.

Completion of a Medical Terminology course is required.

Job description

CUPE Job Posting

Position:Unit Coordination Assistant

Job ID:2025 - 8401

Status:Temporary Full Time

Role Level:CUPE A03 ($25.46-$31.79)

Department:1C Medicine, Inpatient Medicine Program

Site:Credit Valley Hospital

Shifts:Monday-Friday (including weekends)

Posted:August 26th, 2026

Internal Deadline:September 2nd, 2026

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre,the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Job Duties and Responsibilities

The (Inpatient) Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration and operation of the unit; and performs other duties consistent with the job classification as required.

Patient Administrative Services

• Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments, internal patient transfer, external patient transport/escort, etc, as required.
• Transcribes and enters physician orders including medication, lab and imaging orders into appropriate system.
• Enters data including appointment requests, menu/diet requests, patient transfer and discharge documentation.
• Notifies appropriate personnel of patient movement, test results, appointments and other patient information in a timely and accurate manner.

Information Management

• Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart, pharmacy orders and other information as required.
• Ensures patient charts are sent to Health Records with all accurate and required patient information.
• Updates WHIMS/MDS binders/information sheets as required.
  

Reception

• Greets visitors and staff, directing them to appropriate personnel and/or destination/room providing assistance as required.
• Greets and admits patients to the unit. May also perform unit patient registration function, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
• Explains hospital policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
• Answers the telephone and/or intercom, responding to enquiries within scope of authority, or, directing to most appropriate person.
• Takes, prioritizes and relays messages for unit staff and/or patients. Locates unit staff, pages healthcare professionals as required.
• Open, sort and distribute incoming mail and other materials.
• Ensures efficient clerical administration and operation of the unit within scope of authority
• Enters and maintains payroll records (include sick and vacation requests).
• Assists with sick replacement and vacation back fill as required.
• Updates department "fan-out" list as required.
• Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
• Ensures equipment and furniture are operational. Prepares work order requests for preventative and restorative maintenance/repair as required.
• Contacts environmental services for cleaning of equipment and/or unit as required.
• Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan.
• Reviews and reconciles invoices.
• Compiles statistical data to generate and prepare standardized reports on a monthly basis.
• Satisfactory performance and attendance required.
• Performs cross-functional, and/or, other duties consistent with the job classification, as required.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.
  

EDUCATION

• Completion of high school or recognized equivalent is required.
• Completion of a Medical Terminology course is required.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

We thank all those who apply but only those selected for further consideration will be contacted.