Unit Clerk (UC-RV68-003) - Bethany Riverview

BCS Bethany Care Society; Riverview; On-site; CAD 30,000 - 39,000; Part time

Job summary

Bethany Care Society is seeking a Unit Clerk to provide clerical and operational support in the Riverview site. The role supports the Interdisciplinary Team, manages documentation, and coordinates appointments and transportation as needed.

The position emphasizes resident-centered care, effective communication, and adherence to Bethany policies. Strong interpersonal skills and proficiency in Microsoft Office are required for success.

Qualifications

• Education: Grade 12 Diploma; Unit Clerk Certificate preferred.
• Experience: 1-2 years’ experience as a Unit Clerk; geriatrics preferred.
• Excellent interpersonal and communication skills; proficient in Microsoft Office.

Responsibilities

• Assists Interdisciplinary Team to provide clerical and operational support.
• Maintains Resident Health Care records and ensures confidentiality.
• Handles scheduling, appointments, and transportation coordination.
• Fosters safe and patient-centered care within the unit.

Skills

Interpersonal skills

Communication

Microsoft Office

Team collaboration

Education

Grade 12 Diploma

Unit Clerk Certificate

Tools

Microsoft Office

Job description

About The Role:

With a passion for care towards residents, families and team members, the Unit Clerk is accountable for the provision of clerical and operational support in an assigned resident care area. The Unit Clerk will assist the Interdisciplinary Team to be organized and to maintain efficient interaction with other departments and agencies.

What You Will Do:

1. Resident Centered Care:Promotes service excellence through assisting residents, families, and Interdisciplinary Team members in meeting the needs of residents.

   Performance Measures include:

   • a. Maintains a courteous, helpful demeanor and consistently demonstrates an ability to communicate clearly and concisely with all contacts.
   • b. Provides timely and accurate assistance to residents, families, team members and visitors.
   • c. Facilitates communication as required (answering phones, directing messages, using intercom, communicating with external agencies and internal resources).
   • d. Promotes resident well-being and independence through arranging appointments (hairdressing, outings, consultations, lab work, and conferences).
   • e. Assists in identifying resident transportation needs and arranges transportation, accompaniment and petty cash as required.
   • f. Communicates with the residents, families and Interdisciplinary Team members in regards to resident preferences and schedules.

2. Documentation: Accurate, comprehensive and timely documentation of resident care assessment, interventions and outcomes in alignment with Bethany policies and procedures.

   Performance Measures include:

   • a. Assembles and maintains the Resident Health Care record in an accurate and up to date manner.
   • b. Ensures proper resident identification is in place.
   • c. Maintains the confidentiality of all residents.
   • d. Maintains awareness of the unit’s inventory and completes requisitions for material management when required.
   • e. Ensures adequate supply of stationary items and required forms.
   • f. Utilizes required forms for ordering and when necessary picks up supplies from other departments.
   • g. Completes Maintenance Requisitions as required and maintains awareness of status of repairs.
   • h. Photocopies and distributes notices and mail as required.

3. Safety: Contributes to a safe environment for residents, the team and self by understanding and adhering to safety guidelines and practices at all times.

   Performance Measures include:

   • a. Identifies and mitigates unsafe conditions in the work environment, including immediate reporting of any unsafe conditions.
   • b. Strong knowledge of body mechanics and proper lifting techniques.
   • c. Utilizes the reporting process for Employee Injury and Hazardous conditions and resident unusual occurrences.
   • d. Participates in fire drills and understands fire, WHMIS, MSIP and general safety procedures.

4. Pro-active Learner: Demonstrates the vision and values of Bethany and lives out the mission of Creating Caring Communities.

   Performance Measures include:

   • a. Understands, follows and applies all Bethany Standards of Conduct.
   • b. Demonstrates a passion for care towards residents, families and team members.
   • c. Attends and actively participates in education opportunities.
   • d. Collaborates, communicates and shares knowledge and learning experiences with co-workers.
   • e. Demonstrates commitment to learning new skills, and actively participates in workplace projects.

5. Team Work: Cares for and actively participates and assists other employees to achieve and maintain a responsible atmosphere of resident centered care.

   Performance Measures include:

   • a. Liaises with Interdisciplinary Team to support resident and family requests for service (pastoral care, palliative care, volunteer services).
   • b. Liaises with facility support services to support resident, family and Interdisciplinary Team requests for service (laundry, business office, maintenance, environmental services).
   • c. Notifies appropriate team members, using internal communication processes, of the arrival, discharge, or transfer of residents.

Qualifications

1. Education:
   • Grade 12 Diploma
   • Unit Clerk Certificate preferred
2. Experience:
   • 1-2 years’ experience as a Unit Clerk
   • Previous experience with geriatrics is preferred
3. Professional Registration:
   • N/A
4. Additional Skills:
   • Able to work effectively in a physically and mentally demanding environment.
   • Excellent interpersonal skills, and strong verbal and written communication skills
   • Experience and a good working knowledge of Microsoft Office

Physical Requirements

• Good vision and hearing (with correction if needed) is required.
• Able to spend prolonged periods at a desk utilizing a computer and monitor and performing other close visual work as required (sitting, handling, touching, finger dexterity).
• Mobility for kneeling, bending, stooping and light lifting would be utilized as able or necessary.

Location: Calgary, Alberta Site: Bethany Riverview Site Address: 200, 2915 – 26th Avenue SE, Calgary AB, T2B 2W6 Classification: Unit Clerk (UC-RV68-003) - Bethany Riverview FTE: 0.50 Non- Union/Union: Department/Unit: Business Office - Riverview Time Type: Part time Position Type: Permanent Shift & Hours of Work: Evening (1545-2000) Shift per Cycle: Monday to Friday Position Start Date: 2026-11-09 Position End Date:

Bethany Care Society is an equal opportunity employer.

Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Bethany is one of Western Canada’s largest not-for-profit providers of care, housing, and community services for seniors and persons with disabilities. Since 1945, Bethany has provided high-quality, person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants. At Bethany, our employees are the backbone that supports our model of quality care. We celebrate a workforce rich in diversity, and our employees are rewarded through meaningful work experiences. Our employees are a part of something bigger than themselves—we are a team of multidisciplinary professionals committed to Creating Caring Communities.