Unit Clerk II (Maternal Newborn & Child)

Michael Garron Hospital; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Unit Clerk to join their interdisciplinary team. This role is crucial for facilitating patient flow within Maternal/Newborn & Child Health Services, ensuring that patients and their families receive respectful and professional interactions. The ideal candidate will possess strong communication skills, a knack for organization, and the ability to thrive in a fast-paced environment. With a focus on patient-centered care, this position offers an opportunity to contribute significantly to the well-being of families in the community. If you are passionate about healthcare and excel in a collaborative setting, this role is perfect for you.

Qualifications

• Minimum Grade 12 education with office administration training preferred.
• Previous Unit Clerk experience and public relations training are assets.

Responsibilities

• Facilitate patient flow and act as a liaison between staff and patients.
• Provide patient-centered care in collaboration with interdisciplinary staff.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Problem-Solving Skills

Organizational Skills

Mathematical Skills

Education

Grade 12 or equivalent

Training in Office Administration

Tools

Microsoft Office Suite

Powerchart

Cerner

Job description

Overview

As part of an interdisciplinary team, the Unit Clerk is responsible for the facilitation of patient flow through the Maternal/Newborn & Child Health Services and acts as a liaison to staff, patients, their families, and the public. The Unit Clerk interacts with patients and their families in a professional, respectful, and courteous manner. The Unit Clerk also works in collaboration with the interdisciplinary staff to provide patient-centered care.

Education

• Minimum Grade 12 or equivalent educational preparation.
• Training related to office administration/office coordination.

Qualifications

• Previous Unit Clerk experience preferred.
• Related experience in a hospital environment preferred.
• Public relations or customer service training preferred.
• Excellent interpersonal and communication skills, both verbal and written.
• Computer literacy required; demonstrated knowledge of Microsoft Office Suite (e.g., Outlook, Excel, Word, PowerPoint).
• Excellent keyboarding skills.
• Knowledgeable use of Powerchart and Cerner is an asset.
• Demonstrated basic mathematical skills required.
• Demonstrated ability to work independently and as part of an interdisciplinary team in a fast-paced environment.
• Ability to perform responsibilities in a courteous and customer-focused manner.
• Ability to multi-task and proven organizational skills.
• Proven innovation in problem-solving skills and critical thinking.
• Must be prepared to work in all areas of Maternal/Newborn & Child Health Services (skills & abilities considered).
• Good work and attendance record required.

All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) (formerly Toronto East General Hospital) agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. All employees of MGH are responsible for contributing to a transparent culture of patient and staff safety by adhering to and abiding by patient and safety policies and procedures set by MGH. All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.