Unit Clerk II (Fracture Clinic)

Michael Garron Hospital; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A healthcare facility in Ontario seeks a team member to facilitate patient flow in Amb Surgical Services. The ideal candidate will have experience in a fast-paced surgical clinic and excellent communication and customer service skills. Responsibilities include managing bookings, liaising with physicians, and ensuring a smooth patient visit process.

Qualifications

• 2 to 5 years of recent experience in a surgical clinic is required.
• Ability to work in a multidisciplinary team environment.
• Professional telephone etiquette is mandatory.

Responsibilities

• Facilitate patient flow throughout the clinic visit.
• Manage booking, registration, and file management.
• Liaise with physicians' offices and arrange post-visit follow-up.

Skills

Problem-solving

Organizational skills

Customer service

Communication

Education

Grade 12 or equivalent

Post-secondary education

Tools

Powerchart

ANSOS

ESM

SAP/SRM

Word

Excel

Job description

Overview

Acts as part of a multi-disciplinary team, facilitating patient flow throughout the clinic visit in Amb Surgical Services, including Day Surgery, PAC, and GSC. This may involve booking, registration, file management, preparing a patient for a visit/examination, arranging post-visit follow-up reception, liaising with physicians' offices, and other clerical functions.

Education

• Grade 12 or equivalent required.
• Post-secondary education preferred.

Qualifications

• 2 to 5 years of recent relevant experience (within the last two years) in a fast-paced surgical clinic environment required.
• Ability to work independently and in a multidisciplinary team environment.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication skills with members of the public.
• Professional telephone etiquette is mandatory.
• Proficiency in Powerchart, ANSOS, ESM, SAP/SRM, Word, and Excel preferred.
• Familiarity with processing diagnostic/lab requisitions as appropriate.
• Knowledge of procedures, terminology, and equipment used in Surgery Health Services to complete required paperwork.
• Knowledge of Back Awareness training.
• Excellent customer service skills, with the ability to communicate clearly and follow up professionally and calmly.
• Strong organizational skills.
• Experience in patient booking coordination preferred.
• Familiarity with chart and file management.
• Good work and attendance record.
• Ability to meet and exceed departmental standards where possible.
• Willingness to work across all areas of surgical health services as required (skills & abilities considered).
• Position requires rotation to GSC, Pre-Admission Clinic, and Day Surgery.
• Adherence to legislated practices of the Occupational Health and Safety Act of Ontario is required.
• Contribute to a culture of safety by following patient and staff safety policies and procedures.
• Protect psychological health and safety of self and co-workers per MGH policies.