Unit Claims Manager, Accident Benefits - Dispute Management Team

Intact; Ajax; Hybrid; CAD 102,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

Up to 5 extra days off per year

Employee Share Purchase Plan (ESPP)

Bonus target and performance-based pay

Job summary

Intact is seeking a Unit Claims Manager to lead the Dispute Management Team within Accident Benefits. The role focuses on guiding a partially virtual team across locations (Ajax, Toronto, Richmond Hill, Mississauga) and occasionally traveling to other sites.

You will drive dispute resolutions, mentor staff, and oversee performance while advancing change initiatives and data-driven improvements in claims handling.

Qualifications

• 5+ years in Accident Benefits with experience handling disputes through mediation, arbitration, or litigation.
• 2 years of management experience with performance feedback and staff development.
• University degree or equivalent training and experience.

Responsibilities

• Lead and manage a team of Dispute Management adjusters handling LAT disputes and resolutions.
• Provide consultative guidance on complex claims matters, including policy interpretation and settlements.
• Develop and implement business plans and manage operations to achieve goals.
• Deliver effective leadership, hire staff, and provide performance feedback.
• Coach on technical and professional skills and build development plans for employees.
• Collaborate on data processing improvements, workflow changes, and technology enhancements.
• Maintain relationships with vendors, service providers, legal firms, and internal clients.
• Report on KPIs, metrics, and unit audits to identify trends.

Skills

Accident Benefits

Management

Communication

Change leadership

Customer service

Interpersonal skills

Education

University degree

CIP designation

Tools

Excel

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

101,800 - 124,400

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

As a Unit Claims Manager for the Dispute Management Team, you will play a pivotal role as a key member of the Claims management team within Accident Benefits. This role would be ideal for someone with Accident Benefits experience who is seeking to progress their leadership and technical career.

Working in our hybrid model, locations can be in either of the following offices: Ajax, Toronto, Richmond Hill or Mississauga. As part of leading a partially virtual team, you will on occasion need to travel to other company locations.

What You’ll Do Here

• Lead and manage a team of Dispute Management adjusters responsible for handling LAT disputes and overseeing the resolution process.
• Act in a consultative and advisory capacity on complex claims matters that are in dispute, such as policy interpretation and settlement negotiation to help resolve contentious claims-related issues.
• Participate in the development and implementation of business plans and manage operations to achieve key business goals.
• Provide strong effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback.
• Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees.
• Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to data processing accuracy, improving work processes, and technology improvements.
• Liaise with other claims experts on technical and administrative issues.
• Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups.
• Ongoing reporting on KPIs, metrics and unit audits to provide analytical analysis and oversight on emerging trends.
• Ensure accurate validation, payment of the bi-annual LAT bills, and report on costs.

What You Bring To The Table

• A minimum of 5 years prior work experience in Accident Benefits, with substantive experience in handling all level of claims that are in dispute through Mediation, Arbitration or Litigation
• 2 years experience in management with proven leadership skills in performance management and developing of staff
• University degree or any combination of training and experience deemed relevant for the role
• Experience leading change initiatives with impacts to large groups
• Excellent communication and interpersonal skills with all levels of staff
• Knowledge of provincial legislation governing Accident Benefits, including the Statutory Accident Benefits Schedule and the LAT Common Rules of Practice & Procedure
• Completed or are working toward a Chartered Insurance Professional (CIP) designation
• Excellent customer service skills
• Proficiency in Excel

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.