Union Store Associate

The Salvation Army; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization is seeking a customer service representative for its thrift store in Saskatoon. The role involves greeting customers, processing transactions, and maintaining store cleanliness and safety. Ideal candidates will have some high school education and experience in customer service. A commitment to the organization's mission is essential. Regular physical tasks are part of the role.

Qualifications

• Must be willing to support the mission and purpose of The Salvation Army.
• Experience in customer service and cash handling preferred.
• Physically capable of lifting/carrying up to 30 lbs.

Responsibilities

• Greet and interact with customers/donors in a positive manner.
• Process customer transactions efficiently and courteously.
• Ensure safety and cleanliness of the store environment.

Skills

Attention to detail

Good interpersonal skills

Ability to work independently

Customer service experience

Education

Completion of some high school

Job description

Overview

Who We Are: The Salvation Army serves people in need in communities across Canada and Bermuda, helping more than 2 million people each year with necessities and support for unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life.

Mission Statement: The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: POSITION PURPOSE SUMMARY — The role provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Location: This position is posted for Saskatoon South, 503 Nelson Road, Saskatoon, SK S7S 1P4.

Compensation: The target hiring range for this position is $15.00 per hour. Placement in the salary range will be based on market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will discuss this with you.

This job description reflects responsibilities and qualifications at a high level and is not intended to be an exhaustive list of duties.

Responsibilities

• Operations: Greet and interact with customers/donors in a positive, friendly, and courteous manner; contribute to meeting store sales targets; provide efficient courteous customer service; respond to customer inquiries; maintain knowledge of product pricing and featured sale items; protect the integrity of donated items; maintain store opening and closing procedures; process customer transactions (cash and debit) with minimal voids, overages, or shortages; adhere to policy regarding cheques, credit cards, refunds, voids, and holds; process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations; respond to customer enquiries by phone/in person; monitor store security; assist with store layout and displays to attract customers; manage inventory and replenish on the sales floor; assist donors with contributions and unload donations; ensure proper sorting, processing, and pricing; perform other duties as required.
• Health and Safety: Contribute to safety of staff and customers (e.g., snow removal, clear fire exits, clean spills, remove obstacles); maintain an attractive, organized, and safe store environment; restock shelves, clean, sweep, dust, and mop as necessary; rotate cleaning tasks (lunchroom, washroom, common areas); comply with OH&S Act and Salvation Army health and safety policies; perform other work-related duties as assigned.

Critical Relationship Management

• Clarification of Information; routine interactions; internal: Store Manager, Corps Officer(s), volunteers, staff; external: guests, vendors.

Managerial/Technical Responsibilities

• Reports directly to the Store Manager; Direct reports: None.

Financial and Material Management

• Moderate material responsibilities; uses/maintains organizational assets per guidelines; does not process financial transactions; no budget responsibilities.

Working Conditions

• Permanent full-time position; schedule may vary; may include weekdays and/or Saturdays.
• Ability to stand for long periods; frequent bending, twisting, crouching, reaching; ability to lift up to 30 pounds.
• Follow universal precautions and wear gloves when working with unknown contents.

Education, Experience and Qualifications

• Willingness to support the mission and purpose of The Salvation Army; comply with OH&S Act and health and safety policies; alternative combinations of education and experience may be considered.
• Education: Completion of some high school; alternative combinations of education and experience may be considered.
• Experience/Knowledge: Months of processing or distribution of goods or customer service; knowledge of lifting guidelines; cash handling experience; experience with cash registers and related processes; product brand awareness is an asset; experience in a computerized environment.
• Skills and Capabilities: Attention to detail; self-motivated and disciplined; ability to work independently and as part of a team; good interpersonal and oral communication skills; physically capable of lifting/carrying up to 29 lbs frequently.
• Ability to undergo applicable screening and background checks satisfactorily to The Salvation Army.