Unilingual and Bilingual Customer Service Representative - remote

Randstad Canada; Gatineau; Remote; Full time

Job summary

Randstad Canada is seeking a Bilingual Benefits Customer Service Representative for a full-time, remote position. This role involves handling inbound customer calls, providing information on HR and financial benefits, and requires fluency in both English and French. The ideal candidate should have 2-4 years of customer service experience and must be adaptable in a fast-paced work environment.

Benefits

Great work culture & work/life balance

Ongoing coaching and career progression

Rewards and recognition

Bonuses

Community involvement

Qualifications

• 2-4 years customer service experience required.
• Fluency in English and French is essential.
• Good computer and navigation skills necessary.

Responsibilities

• Handle high volume of inbound customer calls.
• Answer questions and resolve HR and financial issues.
• Process transactions like enrollments and updates.

Skills

Customer service

Bilingual (English and French)

Computer skills

Adaptability

Dependability

Job description

Randstad is hiring a Call Center and Bilingual Benefits Customer Service Representative!

Do you want to pursue a career in a call center? Do you enjoy interacting with customers? Are you fluent in English and French? Are you available full-time?

If you answered "yes" to any of these, this opportunity is for you!

Join a top-growing call center in Canada, utilize your experience, and enjoy a rich culture!

This is a full-time, long-term position starting June 27, 2025.

Industry: Professional Services (Financial, HR, Healthcare)

Pay rate: $21/hr

Position: Call Center and Customer Service Representative (Inbound Calls)

Location: Work from home

Hours of Operation: Monday - Sunday, 7 AM to 11 PM EST

Advantages:

• One of Canada's fastest-growing call centers
• Opportunity to expand your customer service experience
• Great work culture & work/life balance
• Ongoing coaching, career progression, rewards, recognition, bonuses, and community involvement

Responsibilities:

• Handle high volume of inbound customer calls
• Answer questions and resolve HR and financial issues related to healthcare benefits, retirement plans, leaves, payroll, etc.
• Process transactions like enrollments and updates
• Navigate systems efficiently
• Create and update files, communicate with third parties

Qualifications:

• 2-4 years customer service experience
• Fluent in English and French
• Good computer and navigation skills
• Flexible, adaptable, dependable in a fast-paced environment
• Pass a criminal background check
• Experience in HR, Financial, or Healthcare preferred

Additional Information: This role requires fluency in English for communication with customers and colleagues outside Quebec. Responsibilities include interacting with English-speaking clients, reporting to managers outside Quebec, attending meetings, and working on projects in English.

Interested? Apply online or send your resume to [e-mail] with the subject "Bilingual Benefits Customer Service Representative - Work from home".

Randstad Canada values diversity and inclusion and is committed to accessible employment practices. Please inform us of any accommodation needs during the application process.