Unified Communications (UC) Analyst (intermediate / hybrid)

company; Windsor; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Telephony Infrastructure specialist for a 6-month hybrid role based in Windsor or Toronto. The ideal candidate will have over 4 years of experience with Telephony technology, including Avaya and Contact Center applications. Responsibilities include planning, implementation, and monitoring of complex systems, with opportunities for mentorship in a supportive team environment.

Qualifications

• 4+ years of experience in Telephony technology.
• Experience with Avaya Aura Contact Center and Verint WFO.
• Open to 24x7 on-call support.

Responsibilities

• Assist in planning and implementing complex Telephony Infrastructure systems.
• Monitor network telephony performance and capacity.
• Comply with corporate IT and Security policies.

Skills

Telephony technology

SIP trunks

VoIP

Bilingual French / English

Education

Degree or college diploma in Computer Science

Telecommunications or related discipline

Job description

Location : Windsor (preferrable) or Toronto (North York)

Duration : 6 months to start - high chance of extension

Hybrid Model : 2 days a week on site / 24x7 on-call support on a rotating basis and ability to work occasional early or late shifts to support changes

Start date : End of June

Requirements :

• 4+ years of total experience - looking for someone who is eager to learn new things and work with a senior team member as a mentor.
• Experience with Telephony tech (Avaya including Avaya Aura Contact Center, Nuance IVR)
• Experience with Contact Center applications (Verint WFO and EM)
• Experience with SIP trunks, PBX, VoIP
• A degree or college diploma in Computer Science, Telecommunications or a related discipline
• Bilingual French / English would be an asset
• Have to be open to 24x7 on-call support on a rotating basis

Core Responsibilities :

• Assist in the planning, design, implementation and operation of complex Telephony Infrastructure systems that include the following services : IP telephony, IVR Systems, Contact Center services and applications, Data Center networking environments
• Monitor network telephony performance and capacity
• Performance monitoring and baseline analysis
• Responsible to comply with corporate IT and Security policies