Unemployment Insurance Supervisor

Minnesota Direct Care and Treatment; Saint-Paul; Hybrid; CAD 113,000 - 162,000; Full time

Benefits offered by this job

Paid vacation and sick leave

12 paid holidays

Pension plan

Life insurance

Disability insurance

Tax-free expense accounts

Professional development

Job summary

The Minnesota Unemployment Insurance (UI) Program seeks a UI Supervisor to join our team in St. Paul. The role oversees daily operations, guides customer service staff, and ensures effective administration of core functions within UI.

This position is telework eligible with a day shift (8:00 AM–4:30 PM) Monday through Friday. Candidates should have experience in Minnesota UI and a proven record of leadership, coaching, and policy compliance. A background check is required.

Qualifications

• Four (4) years of experience in the Minnesota Unemployment Insurance program.
• Four (4) years of experience as a supervisor, team lead, lead worker, or project lead AND at least six (6) months of experience in the Minnesota Unemployment Insurance program.
• Experience in UI must be within the last three (3) years.
• Experience coaching and training staff to lead a work unit.
• Experience in Minnesota UI laws, rules, departmental operations, practices, and procedures.
• Experience in human relations, collaboration with stakeholders, and building positive working relationships.
• Experience in organizational skills to manage workload and meet deadlines.

Responsibilities

• Supervising staff who provide customer service, determine eligibility, and complete employer audits under UI law.
• Managing workflows and performance to ensure timely, accurate, and respectful service.
• Coaching, training, and performance management to meet program goals.
• Applying labor agreements and employment policies consistently.
• Fostering a collaborative, mission-driven work environment focused on public service.

Job description

• Job ID: 96566
• Location: St. Paul
• Telework Eligible: Yes, may be eligible for some telework
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This Vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 09/17/2026.
• Date Posted: 09/12/2026
• Closing Date: 09/22/2026
• Hiring Agency/Seniority Unit: Department of Employment and Economic Development / MMA
• Division/Unit: Unemployment Insurance
• Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $38.83 - $55.93 / hourly; $81,077 - $116,781 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association / MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Unemployment Insurance (UI) Program is seeking a UI Supervisor to join our team.

The UI Supervisor oversees daily business operations within the UI program, ensuring high-quality service to Minnesotans and effective administration of core program functions. Candidates will be considered for a leadership role within the Customer Service Center or Employer Audit area.

Key Responsibilities

• Supervising staff who provide customer service, make eligibility determinations and complete employer audits in accordance with Minnesota Unemployment Insurance law.
• Managing workflows, operational activities, and performance to ensure customers are served promptly, accurately, and respectfully.
• Ensuring program goals are met through effective staff coaching, training, and performance management.
• Applying labor agreements and employment policies consistently and fairly.
• Supporting a collaborative and mission-driven work environment focused on delivering excellent public service.

This position plays a vital role in helping Minnesotans navigate unemployment benefits, comply with employer obligations, and contributes directly to the success of the UI Program's annual objectives.

This position will be based out of the St. Paul office.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple openings.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

• Four (4) years of experience in the Minnesota Unemployment Insurance program*
• Four (4) years of experience as a supervisor, team lead, lead worker, or project lead AND at least six (6) months of experience in the Minnesota Unemployment Insurance program*
• Experience in UI must be within the last three (3) years

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience coaching and training staff sufficient to lead the work unit.
• Experience in Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures.
• Experience in human relations including ability negotiate, collaborate, build, and maintain positive working relationships with stakeholders.
• Experience in organizational skills to manage workload, competing priorities, and still meet strict deadlines.

Preferred Qualifications

• Experience in conducting quality assurance activities.
• Experience in call center metrics and applications.
• Experience creating business processes and training materials.
• Experience with group facilitation.
• Experience understanding the Minnesota Unemployment Insurance Program business model.
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experience working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check Employment Records Check (current and former State employees only) Employment Reference Check Conflict of Interest Review Driver's License and Records Check

The Minnesota department of Employment and Economic Development will not sponsor applicants to work visas. All applicants must be legally authorized to work in the U.S.

If you have questions about this position, contact Nellie Saunders at [e-mail].

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at [e-mail]. Please indicate what assistance is needed.