Underwriting Team Manager – Personal Lines (Western Canada) - HYBRID - IW-9822

DGA Careers; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A national insurance company in Calgary is seeking an experienced Underwriting Team Manager for their Personal Lines division. In this hybrid role, you will lead and mentor a team of underwriters, ensuring quality and efficiency in underwriting practices. Ideal candidates have at least 7 years of experience and strong communication and leadership skills. A competitive compensation program is offered.

Benefits

Comprehensive benefits package

Incentive opportunities

Qualifications

• Minimum 7 years of Personal Lines underwriting experience.
• Prior experience managing or coaching underwriting teams.
• Strong understanding of underwriting principles and operational workflows.

Responsibilities

• Lead and mentor a team of Personal Lines underwriters.
• Drive a culture of accountability and service excellence.
• Ensure underwriting practices align with risk appetite and service standards.

Skills

Personal Lines underwriting experience

Leadership and coaching

Analytical skills

Problem-solving skills

Communication skills

Education

Post-secondary education

CIP designation

Job description

Underwriting Team Manager – Personal Lines (Western Canada) - HYBRID - IW-9822

Date of modification:

Job number: IW-9822

Detail

Job title: Underwriting Team Manager – Personal Lines (Western Canada) - HYBRID

Description

An established national insurer is seeking an experienced and people-focused leader to join their Western Canada Personal Lines underwriting team. This is a fantastic opportunity for a results-oriented professional who is passionate about underwriting excellence, coaching and developing talent, and delivering a top-tier broker experience.

Key Responsibilities:

Lead, mentor, and support a team of Personal Lines underwriters across multiple locations in Alberta.

Drive a culture of accountability, service excellence, and continuous improvement.

Ensure underwriting practices align with risk appetite, profitability targets, and service standards.

Collaborate with internal stakeholders to improve workflow efficiencies and support broader business initiatives.

Monitor performance metrics and use data insights to enhance decision-making and operational outcomes.

Participate in talent management activities including recruitment, performance reviews, and team development planning.

Provide clear communication of underwriting direction, procedural updates, and team expectations.

Occasional travel within Canada for team engagement and planning purposes.

Qualifications:

Minimum 7 years of Personal Lines underwriting experience; exposure to specialty products is a bonus.

Prior experience managing or coaching underwriting teams is required.

Strong understanding of underwriting principles, risk assessment, and operational workflows.

Post-secondary education and/or CIP designation (or working toward it) preferred.

Excellent communication, analytical, and problem-solving skills.

Ability to thrive in a hybrid work environment with both performance and service KPIs.

Preference for candidates based in Calgary; strong candidates from Edmonton may be considered.

Client is open to strong broker profiles.

Compensation:

This role offers a very competitive total compensation program, including salary, incentive opportunities, and a comprehensive benefits package.

Information

• Job Type: Full-Time
• Education: CIP, CIP Partial Completion
• Expertise: Underwriting - Personal Lines , Customer Service - Personal
• Minimum experience required: 7 to 10 Years