UHN West Park Healthcare - Full-Time (Temp) Security Operations Centre Operator (Paladin Security)

Paladin Security; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

Paladin Security is seeking a dedicated Security Operations Center Operator to join their team at the University Health Network. In this full-time role, you will supervise a healthcare command center, ensuring safety and security through effective communication and oversight of security personnel. Ideal candidates will have a relevant degree and a valid Ontario Security Guard License, coupled with strong interpersonal and customer service skills. Paladin Security is committed to a diverse workforce and offers various benefits including medical, dental, and paid time off.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• Valid Ontario Security Guard License is required.
• Proficient in English (both oral and written).
• Experience working in a command or dispatch center is an asset.

Responsibilities

• Oversee a state-of-the-art healthcare command centre.
• Responsible for tracking and deployment of security staff.
• Monitor and operate command centre systems including CCTV and access control.

Skills

Customer Service

Interpersonal Skills

Communication

Education

Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services

Tools

First Aid and CPR Level C Certification

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Security Operations Center Operator
Site: University Health Network - West Park
Averaging Agreement : Overtime is Averaging Agreement (AA) after 88 hours
Location: 170 Emmett Ave, York
Status: Full Time (Temp)
Hours: Rotating Continental (0700 - 1900 / 1900 - 0700)

Pay Rate: $23.98/ Hr
I nternal Posting Date: July 2, 2025
Internal Closing: July 8, 2025
External Closing: July 18, 2025

Job Description:

In this key role, you will oversee a state-of-the-art healthcare command centre. Your role will include the following:

• SOC Operator is a shift lead role, responsible for the oversight of the security platoon
• Responsible for orienting guards to their respective roles
• Assist in tracking and deployment of security staff
• Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
• Make emergency overhead announcements
• Collaborate with the Security Coordinator on special projects
• Assist in training new staff
• Answer Telephones and dispatch calls from the command centre
• Handle a variety of dispatch duties including incident call taking.
• Liaise with security staff, Paladin Operations Centre and assist with deployment
• Liaise with visitors, clients and staff
• Manage Lost & Found
• Manage the issuance and return of facility keys and ID/Access cards
• Issue Visitor and Contractor badges

Essential Job Functions:

• Be courteous and cooperative with a high quality of customer service.
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
• Must be able to communicate clearly with clinical staff, and the general public while conveying professionalism and authority at all times.
• Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
• Write clear, concise, and legible reports.
• Communicates any concerns/issues with Site Coordinator.

Requirements:

• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Degree in Police Foundations, Protection, Security and Investigations, Criminology, or Border Services
• Proof of double Covid Vaccination
• Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (Wsib Approved)
• Experience working in a command or dispatch centre would be an asset
• Authorized to legally work in Canada

#IND1

Certification Requirements (All)

Standard First Aid, CPR Level C
Valid Ontario Security License
OFA I
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
COVID Double Vaccinated
Minimum of 2 years security experience

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position

Number of Openings for this position: 1