Turnstiles & Park Entrance Attendant

Explorers’ Edge; Bracebridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking guest services staff to enhance the visitor experience at a popular amusement park. In this engaging role, you will be the first point of contact for guests, ensuring they feel welcomed and informed. Your responsibilities will include managing ticket transactions, addressing guest inquiries, and promoting season passes. This position offers the chance to work in a lively environment, where flexibility and strong communication skills are key. Join a team that values customer service and fosters a fun atmosphere for both staff and guests alike.

Benefits

Discounted Tickets and Season Pass sales

Discounts on dining, drinks, and merchandise

Team Building and Social Events

Qualifications

• Strong customer service and communication skills are essential.
• Experience in a fast-paced environment is preferred.

Responsibilities

• Provide a welcoming atmosphere and assist guests with inquiries.
• Ensure accuracy in ticket transactions and promote season passes.

Skills

Effective communication skills

Customer service skills

Interpersonal skills

Ability to work in a fast-paced environment

Flexibility to work weekends and holidays

Job description

Guest services staff at Santa’s Village play a crucial role in ensuring visitors have a positive and enjoyable experience. Their responsibilities extend beyond typical customer service to include managing various aspects of the guest experience.

Roles & Responsibilities:

• Provide a friendly and welcoming atmosphere to guests
• Welcome guests into the park
• Scan in park admissions and season passes
• Address guest inquiries, concerns, and provide accurate information about Santa’s Village, events, and services within the park
• Ensure accuracy in ticket transactions
• Maintain knowledge of Santa’s Village attractions, layout, and events
• Promote and sell season passes
• Collect guest feedback and direct information to lead and department manager

Qualifications/Requirements:

• Effective communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Ability to work in a fast-paced environment
• Flexibility to work weekends and holidays
• Customer service experience is an asset

Staff Incentives:

• Discounted Tickets and Season Pass sales to all Santa’s Village Employees
• Discounts on dining, drinks, and merchandise
• Santa’s Village is committed to hosting Team Building and Social Events for all members of #TeamSanta