TurboTax Live Tax Expert – Work from Home | Winnipeg, CA

Trafigura; Winnipeg; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading financial technology company seeks a TurboTax Live Tax Expert for a remote role. You will guide clients in preparing their tax returns, utilizing advanced communication tools. Candidates should have a minimum of 2 years of tax preparation experience and strong customer service skills.

Benefits

Competitive compensation package

Bonuses and equity rewards

Flexible working hours

Qualifications

• Experience with CRA RepID and Représenter un client service.
• Ability to handle complex personal tax returns including various income types.

Responsibilities

• Assist clients with tax returns using TurboTax and provide guidance.
• Use video communication tools to interact with clients and maintain records.

Skills

Customer service

Problem-solving

Communication

Education

2 years of paid professional tax preparation experience

Job description

TurboTax Live Tax Expert – Work from Home

TurboTax Live Tax Expert – Work from Home

Intuit Winnipeg, Canada Apply now Posted 12 hours ago Permanent Competitive

TurboTax Live Tax Expert – Work from Home

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Assist clients in completing their tax returns using TurboTax products, providing guidance and reviewing personal tax returns for those preparing their taxes themselves.
• Use government websites, professional resources, and team expertise to find accurate answers and communicate them clearly to clients.
• This is a virtual, customer-facing role requiring the use of advanced video communication tools to interact with clients and maintain accurate interaction records.

Qualifications

• A minimum of 2 years of paid professional tax preparation experience.
• Ability to provide CRA RepID and use the Représenter un client service.
• Experience with complex personal tax returns, including employment, self-employment, rental income, investments, foreign income, and various credits and deductions.
• Strong customer service skills, with the ability to communicate professionally via video and audio tools.
• Willingness to work a flexible schedule with at least 20 hours per week.

Preferred Qualifications

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities

• Deep understanding of tax laws and concepts, with a commitment to continuous learning.
• Excellent written and verbal communication skills, with active listening and empathy.
• Strong problem-solving skills, with the ability to analyze and resolve complex issues.
• Resourcefulness and curiosity, with a proactive approach to learning new tools and procedures.
• Technical aptitude, with an interest in troubleshooting and improving customer experience.

Intuit offers a competitive compensation package, including base pay ranging from $24.50 to $33.50 per hour depending on location, with potential bonuses, equity rewards, and benefits. The salary is based on experience, skills, and location, with ongoing efforts to ensure pay equity.

How You Will Lead

• Help clients complete their tax returns using TurboTax, providing advice and reviewing returns for self-filers and full-service clients.
• Utilize government and professional resources to find accurate answers and communicate effectively.
• Use state-of-the-art video tools to interact with clients and document interactions precisely.

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