TurboTax Live Tax Expert – Work from Home | Sherbrooke, CA

Trafigura; Sherbrooke; Remote; CAD 60,000 - 80,000; Full time

Job summary

Une entreprise technologique financière mondiale recherche un TurboTax Live Tax Expert pour travailler à distance. Le candidat idéal possède au moins 2 ans d'expérience en préparation fiscale et d'excellentes compétences en service à la clientèle. Ce rôle nécessite de l'expérience avec des déclarations fiscales complexes et un engagement fort envers la réussite des clients. Intuit offre un salaire compétitif, des primes basées sur les performances et un environnement de travail flexible.

Qualifications

• Minimum 2 ans d'expérience professionnelle rémunérée en préparation fiscale.
• Bonnes compétences en communication, à l'aise avec les outils de communication vidéo.
• Passion pour aider les clients à naviguer dans la complexité de la fiscalité.

Responsibilities

• Assister les clients dans la préparation de leurs déclarations de revenus en utilisant le logiciel TurboTax.
• Fournir des conseils fiscaux et examiner les déclarations personnelles préparées par les clients.
• Gérer les demandes liées aux produits et logiciels pour assurer une expérience client fluide.

Skills

Service à la clientèle

Communication

Analyse

Connaissances fiscales

Job description

TurboTax Live Tax Expert – Work from Home

TurboTax Live Tax Expert – Work from Home

Intuit Sherbrooke, Canada Apply now Posted 12 hours ago Permanent Competitive

TurboTax Live Tax Expert – Work from Home

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• Assist clients in completing their income tax returns using TurboTax software.
• Provide tax advice and review personal tax returns prepared by clients or through full-service preparation.
• Manage product and software inquiries, ensuring a smooth customer experience.
• Utilize government websites, professional resources, and team expertise to provide accurate and understandable answers.
• Document interactions and maintain precise records of customer engagements.

Qualifications:

• Minimum of 2 years of paid professional tax preparation experience.
• Ability to provide CRA RepID for client representation.
• Experience with complex personal tax returns, including employment, self-employment, rental income, investments, foreign income, and credits.
• Passion for helping clients navigate taxation complexities.
• Excellent customer service skills, comfortable with video and audio communication tools.
• Willingness to work a flexible schedule, minimum 20 hours/week.

Preferred Qualifications:

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities:

• Deep understanding of tax laws and concepts, with a commitment to continuous learning.
• Strong communication skills, both written and verbal, with active listening.
• Ability to analyze and resolve complex customer issues, taking ownership and escalating when necessary.
• Resourcefulness in seeking out learning opportunities and solutions.
• Technical aptitude, with interest in troubleshooting and improving tools.

Intuit offers a competitive compensation package, including base pay ranging from $24.50 to $33.50 per hour depending on location, performance-based bonuses, equity rewards, and benefits. Compensation is based on knowledge, skills, experience, and location. We are committed to pay equity across categories of ethnicity and gender.

How You Will Lead:

• Assist clients with their income tax filings using TurboTax, providing guidance and reviewing self-prepared returns.
• Use government resources and team expertise to deliver clear, understandable answers.
• Engage with customers via advanced video communication tools, documenting interactions accurately.

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