TurboTax Live Tax Expert – Work from Home | Saskatoon, CA

Trafigura; Saskatoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading financial technology company is seeking a TurboTax Live Tax Expert to assist clients with their income tax returns in a remote setting. The role involves providing tax advice and utilizing advanced communication tools to ensure client satisfaction. Ideal candidates will have a strong understanding of tax laws, excellent customer service skills, and at least 2 years of professional experience in tax preparation.

Benefits

Competitive compensation package

Potential bonuses and equity rewards

Flexible work schedule

Qualifications

• Minimum of 2 years of paid professional tax preparation experience.
• Passion for helping clients navigate tax complexities.

Responsibilities

• Assist clients in completing their income tax returns using TurboImpôt products.
• Engage with clients using advanced video communication software.

Skills

Customer service skills

Problem-solving skills

Communication skills

Curiosity and resourcefulness

Technical aptitude

Job description

TurboTax Live Tax Expert – Work from Home

TurboTax Live Tax Expert – Work from Home

Intuit Saskatoon, Canada Apply now Posted 12 hours ago Permanent Competitive

TurboTax Live Tax Expert – Work from Home

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Assist clients in completing their income tax returns using TurboImpôt products, providing tax advice, reviewing self-prepared personal tax returns, and managing product/software inquiries.
• Utilize government websites, professional resources, and team expertise to find accurate answers and communicate clearly with clients.
• This is a virtual, customer-facing role involving the use of advanced video communication software to interact with clients and maintain detailed records of interactions.

Qualifications

• Minimum of 2 years of paid professional tax preparation experience.
• Ability to provide your CRA RepID for client representation services upon onboarding.
• Experience with professional tax software for personal and complex tax returns, including employment, self-employment, rental income, investments, T1135, foreign income, and credits/deductions.
• Passion for helping clients navigate tax complexities and enhancing customer satisfaction.
• Excellent customer service skills, confident in video and audio communication tools.
• Willingness to work a flexible schedule with at least 20 hours per week.

Additional Assets

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities

• Deep understanding of tax laws and concepts, with a commitment to ongoing learning.
• Effective communication skills, active listening, empathy, and relationship-building abilities.
• Strong problem-solving skills, ability to analyze and resolve customer issues using available tools.
• Curiosity and resourcefulness in learning new tools and procedures.
• Technical aptitude to troubleshoot and contribute to process improvements.

Intuit offers a competitive compensation package, including base pay ranging from $24.50 to $33.50 per hour depending on location, with potential bonuses, equity rewards, and benefits. Pay is determined based on skills, experience, and work location, with ongoing efforts to ensure pay equity across categories of ethnicity and gender.

How You Will Lead

• Guide clients through their income tax filings using TurboImpôt, providing professional advice and reviewing self-completed returns.
• Use government resources and team expertise to deliver clear, accurate responses in understandable terms.
• Engage in a virtual, client-facing environment, utilizing advanced video software and maintaining detailed documentation of interactions.