TurboTax Live Tax Expert – Work from Home | Quebec City, CA

Trafigura; Quebec; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading financial technology company seeks a TurboTax Live Tax Expert to work from home. The role involves assisting clients in completing tax returns, providing expert advice, utilizing advanced communication tools, and contributing to customer satisfaction. Candidates should have significant tax preparation experience and excellent customer service skills.

Benefits

Competitive salary

Performance-based bonuses

Equity rewards

Comprehensive benefits package

Qualifications

• Minimum of 2 years of professional tax preparation experience.
• Ability to provide CRA RepID for client representation.
• Experience with complex personal tax situations.

Responsibilities

• Assist customers in filing their taxes using TurboTax products.
• Provide tax advice and handle product inquiries.
• Engage with customers using advanced video communication tools.

Skills

Customer Service

Tax Law Knowledge

Communication Skills

Problem Solving

Technical Aptitude

Job description

TurboTax Live Tax Expert – Work from Home

TurboTax Live Tax Expert – Work from Home

Intuit Quebec City, Canada Apply now Posted 12 hours ago Permanent Competitive

TurboTax Live Tax Expert – Work from Home

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help our customers complete their taxes using TurboTax products. You will review personal tax returns, provide tax advice, and handle product/software inquiries to facilitate efficient and accurate tax filing.
• You will utilize government websites, professional resources, and team expertise to find and deliver accurate answers in understandable terms.
• This is a virtual, customer-facing role, requiring you to use advanced video communication tools to interact with clients and document all interactions for accurate record-keeping.

Qualifications

• Minimum of 2 years of paid professional tax preparation experience.
• Ability to provide your CRA RepID for client representation services.
• Experience with professional tax software for personal tax returns, including complex situations (employment, self-employment, rental income, investments, foreign income, credits, deductions).
• Passion for assisting clients with tax complexities and enhancing customer satisfaction.
• Excellent customer service skills and comfort with video and audio communication tools.
• Willingness to work a flexible schedule with at least 20 hours per week.

Preferred Qualifications

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities

• Deep understanding of tax laws and concepts, with a proactive approach to learning and staying updated on annual changes.
• Strong communication skills, both written and verbal, with an empathetic approach to customer interactions.
• Ability to analyze and resolve complex customer issues using various tools and resources.
• Curiosity and continuous learning mindset, with resourcefulness in finding solutions.
• Technical aptitude to troubleshoot and familiarize with necessary tools, contributing to team innovation.

Intuit offers a competitive compensation package, including base pay, performance-based bonuses, equity rewards, and benefits. The pay range varies by region and is based on experience, skills, and location. We are committed to ongoing pay equity across categories of ethnicity and gender.

How You Will Lead

• Assist clients in completing their tax returns using TurboTax, providing guidance and reviewing self-prepared returns.
• Use government websites, professional resources, and team support to deliver accurate, understandable answers.
• Engage with customers via advanced video tools, documenting interactions for accurate records.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.